Customer Order Specialist f/m

In This Role, Your Responsibilities Will Be:

• Monitor customer orders throughout the entire order lifecycle, from order entry to final shipment.

• Review order completeness, validate order details, document changes, and verify delivery conditions.

• Maintain regular communication with customers regarding order status, delivery schedules, and any order-related changes.

• Process and coordinate customer-requested order modifications.

• Collaborate closely with internal functions including Procurement, Planning, Engineering, Manufacturing, and Shipping to ensure smooth order execution.

• Monitor pricing accuracy and support margin control on customer orders.

• Ensure accurate registration and maintenance of all received customer orders.

• Identify potential order fulfillment risks and proactively coordinate resolution with the appropriate stakeholders.

• Support continuous improvement of order management processes and customer service excellence.

Who You Are:

You are a detail-oriented and customer-focused professional who enjoys coordinating activities across multiple functions. You communicate effectively with internal teams and external customers and are able to manage changing priorities in a fast-paced environment. You combine analytical thinking with strong follow-through and take ownership of tasks from start to finish.

For This Role, You Will Need:

• Secondary school diploma (with graduation certificate); education in Economics, Logistics, Business Administration, or a related field is preferred.

• Advanced English language skills (written and verbal) with the ability to communicate confidently with international customers; Slovak and Czech language proficiency is required.

• Strong Microsoft Excel skills, including functions such as Pivot Tables and VLOOKUP.

• Strong organizational and communication skills.

• Analytical mindset and attention to detail.

• Ability to manage multiple tasks and meet deadlines.

• Customer-oriented approach and problem-solving skills.

Preferred Qualifications That Set You Apart:

• Experience in Order Management, Customer Service, Logistics, Supply Chain, or a similar coordination role.

• Experience working in a manufacturing or international business environment.

• Knowledge of ERP systems such as Oracle, SAP, or similar platforms.

• Additional foreign language skills.

• Experience coordinating activities across multiple departments and stakeholders.

Our Culture & Commitment to You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, inspiring innovation and bringing the best solutions to our customers.

We emphasize collaboration, continuous improvement, and professional growth. Our culture encourages employees to share ideas, develop their careers, and contribute to meaningful work that makes a positive impact. Through learning opportunities, global collaboration, and a supportive work environment, we strive to help our employees achieve both personal and professional success.