Customer Service Admin

Essential Duties and Responsibilities:

Maintains excellent communication to customer and sales on questions regarding service, product, and account information verbally and written

• Maintain excellent communication with manufacturing to insure products are run as scheduled
• Develop processes and procedures for obtaining timely and accurate customer feedback.
• Make independent actions regarding the course of action to solve the customer’s problem.
• Keys in orders received by fax, phone, e-mail accurately and in a timely fashion
• Handles the credits for returned merchandise to the customer.
• Multi-tasking
• Corresponds orders with the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including backorders on a day to day basis.
• Corresponds with sales force regarding issues with received customer complaints, inquiries, orders and concerns

• Requires integrity, independent action, originality, evaluation and judgment

• Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
• Other duties as deemed necessary by management
• Time management is a must
• Maintain a clean and orderly workplace
• Perform other duties as assigned by department management

Qualifications:

• Experienced through standard computer programs (Microsoft Office, including word & excel)
• Ability to navigate through customer portals and have thorough understanding of the systems
• Ability to grasp the functions, processes, and uses of the products being sold
• Skill in listening, anticipating, and responding to the needs of customers to achieve excellent customer service measured by outcomes
• Ability to assume the customer’s perspective and maintain a commitment to excellence in customer service
• Skill in communicating with tact and diplomacy
• Ability to work effectively alone or in a team setting
• Ability to write routine correspondence and reports, and effectively present information and answer questions from managers, customers, sales force, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume
• Ability to solve practical problems and apply common sense understanding to carry out instructions

Education and Experience:

• Demonstrated experience within a customer service environment responding to and meeting the needs of the customer
• Certificate or A.A. from college or technical school; 1-2 years related experience or training; or equivalent combination of education and experience

Physical Requirements:

• Must be able to communicate verbally and in written form in English
• Majority of time is spent sitting, also requires some walking and movement
• Must be able to reach with hands and arms for duties such as filing and making copies
• Occasionally, position requires lifting of up to 25 pounds
• Must be able to see and hear

• EEOC

  At HSM, we believe that our diversity creates a productive workplace. All qualified candidates will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectionate or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.