Customer Service & Sales Specialist

Description

Who We Are

TRAK TECOM is a U.S. based company providing advanced solutions for mission-critical integrated microwave electronics and antenna systems used for Radar, Electronic Warfare, Satcom, and Missile Systems for the defense and aerospace markets.

We partner with top tier defense contractors to develop bespoke designs for challenging requirements as well as supporting build-to-spec programs that strengthen our military’s missions. We also manufacture off-the-shelf products used for many applications in the defense and commercial space. Our proven engineering expertise and commitment to precision ensure every solution meets the highest standards of performance and reliability.

Make an Impact Beyond Customer Service

Are you a detail-oriented customer service professional who enjoys solving problems, working across departments, and taking ownership of customer needs? If you're someone who enjoys solving problems, owning your work, supporting customers, and being the person others can count on, we'd like to hear from you.

Join our team as a Customer Service & Sales Specialist and play a key role in keeping customer orders, contracts, and sales operations running smoothly. This is more than a traditional customer service position—you'll have the opportunity to research and resolve complex issues, support new business opportunities, and work directly with customers and internal teams.

Requirements

Responsibilities:

• Serve as a primary point of contact for customer inquiries, requests, and approximately 90% of incoming RFQs.
• Manage customer orders from entry through completion, ensuring accuracy in pricing, quantities, delivery requirements, and documentation.
• Serve as the primary point of contact and take ownership of a critical customer account, including order administration and customer portal activities.
• Review purchase orders and contract requirements, identify discrepancies, and coordinate solutions.
• Research customer, product, order, and program information to provide accurate answers and solutions.
• Partner with Contracts, Program Management, Manufacturing, Engineering, Quality, Finance, and Planning to resolve issues and meet customer commitments.
• Maintain accurate records and documentation while identifying opportunities to improve processes.
• Manage multiple priorities while maintaining exceptional attention to detail and follow-through.
• Perform other related duties as assigned.

Technical Knowledge, Skills and Abilities:

• Strong analytical and problem-solving skills, with the ability to independently research complex issues, interpret information, and determine accurate solutions with minimal supervision.
• Exceptional attention to detail and a high level of accuracy, particularly when reviewing contractual requirements, purchase orders, pricing, commissions, and approval documentation.
• Understand the broader customer relationship and historical order context while recognizing and managing the unique requirements of individual orders.
• Strong organizational and follow-through skills, with the ability to prioritize competing customer and internal requirements.
• Independently evaluate incoming requests, determine appropriate actions, and distinguish between issues that can be resolved directly and those requiring internal support.
• Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers and internal stakeholders.
• Take ownership of assigned responsibilities and remain accountable for the accuracy and completeness of work.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Salesforce, Oracle, or other ERP/CRM systems preferred.
• Work independently in a fast-paced manufacturing environment while collaborating effectively across departments.

Education: High School Diploma required. Additional business, administrative, or technical education preferred.

Experience:

• 2–3 years of customer support, order administration, contract administration, or related experience.
• Experience in a manufacturing environment, preferably Aerospace/Defense or Electronic Manufacturing.
• Experience reviewing purchase orders, processing sales orders, managing customer accounts, or coordinating contract documentation preferred.

Security: U.S. citizenship required. U.S. citizenship is required to obtain a government security clearance.