Customer Service Assistant
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Key details
- Location
- Cincinnati, OH, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Job Description
Job Description: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for an individual who is passionate about providing exceptional customer support and contributing to a positive customer experience. As a Customer Service Assistant, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing accurate information about our products and services.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order processing, and returns.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to ensure customer satisfaction.
Qualifications
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and polite under pressure.
- Previous experience in customer service or a related field is preferred.
- Proficient with customer service software and Microsoft Office applications.
Additional Information
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients
Company Description
At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.