Customer Service Coordinator (gn)
BLS Bikeleasing-Service GmbH & Co. KG
Germany2w ago
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Skills
About the role
Your mission
The Bikeleasing Group is one of the leading providers of company bike leasing. Through Probonio, we also offer modern employee benefits and use our brands to help shape the future of work. As a Customer Service Coordinator (gn), you’ll join our five-person Bike Contracts team. You’ll handle queries about individual bike leasing agreements and contract transfers, clarify contractual details, and work closely with employees, employers, bike retailers, leasing partners, and other customer service teams. With your empathetic, clear communication, you’ll make it that little bit easier for people to get their dream bike. Sound like a role for you? We look forward to receiving your application and welcoming you to our team in Uslar.
- You handle enquiries relating to individual leasing contracts
- You manage requests received through the team inbox
- You speak with customers on the support hotline every day
- You process contract transfers
- You communicate with employees, employers and leasing banks, and coordinate with teams across Customer Service
Your profile
- You have some initial professional experience in customer support, contract administration or back-office operations, or relevant training
- You are confident using MS Office and digital tools
- You enjoy working collaboratively and are equally comfortable taking ownership and working independently
- You communicate clearly and handle challenging or dissatisfied customers with confidence
- A completed commercial apprenticeship and experience with CRM or ticketing systems such as Zendesk are a plus
- You are proficient in German at C1 level or above
Why us?
- You will join a fast-growing company where you can actively shape and develop topics
- You can expect open communication, honest feedback and a collaborative working environment
- Through Probonio, you receive a monthly voucher worth 50 euros of your choice, as well as 60 euros for your birthday each year
- You benefit from strong insurance conditions for your company pension scheme, as well as additional capital-forming benefits
- You can lease up to two bicycles or pedelecs through us as your employer
We see diversity as an enrichment for our team. We welcome all applications and especially encourage people with disabilities or other challenges to apply.