Customer Service - Finished Goods Specialist
Richmond, VA, United States14h ago
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Skills
Experience
Level
Title
Location
Salary
Freshness
Similarity
Key details
- Salary
- $20.25/hr
- Location
- Richmond, VA, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–3 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 14h ago
Skills
equipment operationexcelforkliftinventory controllogisticsmicrosoft officemicrosoft wordpowerpointsapwms
About the role
Schedule: 3rd Shift Sun-Thurs 11:30pm-7:30am
Compensation:
Compensation Range: $20.25- $25.02 per hourShift Differential: $.75 per hourIncentive eligible: (No)
Position Overview
The Finished Goods Shipping Specialist is responsible for managing the end-to-end shipping process for finished goods, ensuring products are accurately loaded, tracked, and shipped to external warehouses. This role oversees the operation of automated loading systems, maintains documentation, communicates with off-site partners, and supports the accuracy, efficiency, and safety of all outbound shipping operations.
Essential Job Duties & Responsibilities
Shipping & System Operations
Oversee the day-to-day shipping of finished goods to external warehouses, ensuring timely and accurate outbound shipments.
Monitor equipment, conveyors, and the Automated Trailer Loading System (ATLS) to maintain smooth and safe operations.
Execute lock out/tag out procedures as necessary for system recovery or incident response.
Accuracy & Documentation
Verify and document all outgoing shipments to ensure shipment accuracy and compliance with company procedures.
Maintain accurate and error-free shipping documentation using Human Machine Interface (HMI), SAP, and other digital systems.
Complete and maintain required end-of-shift reports and paperwork.
Coordination & Communication
Communicate proactively with off-site warehouses and transportation teams to coordinate deliveries, resolve shipment discrepancies, and address operational issues.
Provide timely updates to the Business Unit Leader regarding trailer status, deficiencies, and any shipping anomalies.
Ensure timely driver coverage and support shift changes to maintain continuous operations.
Inventory & Resource Management
Monitor the flow of empty pallets to support automated systems and prevent operational delays.
Participate in investigations of shipping discrepancies and collaborate with cross-functional teams to resolve issues.
Teamwork & Continuous Improvement
Work closely with shift management and team leads to accomplish shift and operational goals.
Participate in all assigned training programs and support continuous improvement efforts.
Adhere to all company safety and compliance standards.
Perform other related job duties as assigned or required.
Required Qualifications
High School Diploma or GED equivalent – or equivalent relevant experience.
1-3 years of related experience.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Preferred Qualifications
Previous experience in warehouse, inventory control, or logistics environments.
Experience with SAP and/or warehouse management systems (WMS).
Familiarity with block stock management and repairable goods processes.
Experience collaborating with technical or repair teams.
Physical Requirements
This position requires the physical ability to:
Stand and/or walk for extended periods (up to 10 hours, depending on shift)
Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed
Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones (occasionally/frequently)
Reach with hands and arms overhead and below waist level
Lift, carry, push, or pull up to 50 pounds
Occasionally lift heavier items with or without assistance
Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards
Frequently use hands and fingers to handle, grasp, or control objects
See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus
Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment
Work Environment
This position operates in a warehouse and distribution center environment. The employee is frequently exposed to:
Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
Location/Remote Eligibility
This role may be performed on-site only.
Schedule
Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.
Compensation:
Compensation Range: $20.25- $25.02 per hourShift Differential: $.75 per hourIncentive eligible: (No)
Position Overview
The Finished Goods Shipping Specialist is responsible for managing the end-to-end shipping process for finished goods, ensuring products are accurately loaded, tracked, and shipped to external warehouses. This role oversees the operation of automated loading systems, maintains documentation, communicates with off-site partners, and supports the accuracy, efficiency, and safety of all outbound shipping operations.
Essential Job Duties & Responsibilities
Shipping & System Operations
Oversee the day-to-day shipping of finished goods to external warehouses, ensuring timely and accurate outbound shipments.
Monitor equipment, conveyors, and the Automated Trailer Loading System (ATLS) to maintain smooth and safe operations.
Execute lock out/tag out procedures as necessary for system recovery or incident response.
Accuracy & Documentation
Verify and document all outgoing shipments to ensure shipment accuracy and compliance with company procedures.
Maintain accurate and error-free shipping documentation using Human Machine Interface (HMI), SAP, and other digital systems.
Complete and maintain required end-of-shift reports and paperwork.
Coordination & Communication
Communicate proactively with off-site warehouses and transportation teams to coordinate deliveries, resolve shipment discrepancies, and address operational issues.
Provide timely updates to the Business Unit Leader regarding trailer status, deficiencies, and any shipping anomalies.
Ensure timely driver coverage and support shift changes to maintain continuous operations.
Inventory & Resource Management
Monitor the flow of empty pallets to support automated systems and prevent operational delays.
Participate in investigations of shipping discrepancies and collaborate with cross-functional teams to resolve issues.
Teamwork & Continuous Improvement
Work closely with shift management and team leads to accomplish shift and operational goals.
Participate in all assigned training programs and support continuous improvement efforts.
Adhere to all company safety and compliance standards.
Perform other related job duties as assigned or required.
Required Qualifications
High School Diploma or GED equivalent – or equivalent relevant experience.
1-3 years of related experience.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
Basic math and reading skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Effective problem-solving and interpersonal skills.
Ability to follow written and verbal instructions.
Preferred Qualifications
Previous experience in warehouse, inventory control, or logistics environments.
Experience with SAP and/or warehouse management systems (WMS).
Familiarity with block stock management and repairable goods processes.
Experience collaborating with technical or repair teams.
Physical Requirements
This position requires the physical ability to:
Stand and/or walk for extended periods (up to 10 hours, depending on shift)
Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed
Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones (occasionally/frequently)
Reach with hands and arms overhead and below waist level
Lift, carry, push, or pull up to 50 pounds
Occasionally lift heavier items with or without assistance
Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards
Frequently use hands and fingers to handle, grasp, or control objects
See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus
Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment
Work Environment
This position operates in a warehouse and distribution center environment. The employee is frequently exposed to:
Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
Loud noise levels, such as machinery, forklifts, and conveyor systems
Dust, odors, and airborne particles
Concrete flooring and moving mechanical equipment
Frequent exposure to powered industrial vehicles and warehouse traffic
The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
Location/Remote Eligibility
This role may be performed on-site only.
Schedule
Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.