Customer Service Officer

Join our team as a Customer Service Officer!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

How You Will Make an Impact:

• Assist the Relationship Managers with administrative tasks, as part of the customer team, to enable them to spend more time with customer.

• Advise customers in daily banking matters

• Establishing and maintaining Know Your Customer (KYC), Anti-Money Laundering (AML) and Compliance Policy procedures in a customer relationship

• Prepare service offers, legal documentation, correspondence, etc.

• Compile all kind of information about existing and potential customers; maintain updated information in customer files and databases.

• Prepare standard credit memo forms, ensure smooth disbursement process.

• Support planning and execution of customers meetings with present and potential customers in cooperation with the Relationship Managers to increase profitability and growth.

• Develop relations with company representatives to handle daily customer contacts, assignments and needs with high quality and efficiency.

• Handle customers or other parties’ requests in case Relationship Manager is absent

What Makes You a Great Fit:

• Previous experience in customer support, relationship management, banking operations, or a similar client-facing role.

• Understanding of corporate banking products, services, and customer servicing processes.

• Strong customer focus with the ability to build and maintain professional relationships.

• Excellent communication and collaboration skills when working with clients and internal stakeholders

• Fluent Latvian and advanced English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 1500-2000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 27th of the October. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!