Customer Service - Operations Executive

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Performs operational and customer service activities, including order processing, service coordination, inventory tracking, and issue resolution, with minimal supervision. Reviews customer accounts, processes transactions accurately, and resolves moderately complex inquiries in a timely manner. Monitors service delivery activities to help ensure quality standards, service expectations, and operational requirements are met. Provides day-to-day guidance to less experienced team members by sharing knowledge, answering questions, and assisting with training on procedures and systems. Identifies operational issues and contributes to process improvement efforts by recommending practical solutions and applying best practices. Maintains accurate records, follows established procedures, and works across teams to support efficient and effective service operations.

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High School Diploma/GED or equivalent experience required.
Associate’s degree in business administration, supply chain management, logistics, operations management, customer service management, or a related field preferred.

3+ years of experience in of progressive customer service, operations, order management, or a related field required.

Important: Contract - maternity leave replacement (14 months)

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Greece, Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned