Customer Service Representative
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Key details
- Salary
- $21.00–$23.00/hr
- Location
- Rochester, NY, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2w ago
Skills
construction equipmentcustomer serviceerpmicrosoft office
About the role
Description
Job Description -Customer Service Representative
Reports to: Rental Manager
Primary Purpose:
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.
Essential Functions:
- Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
- Writes contracts , process reservations, and assigns equipment
- Quotes rental rates during the phone conversation (one call resolution).
- Product expert and consultant to the customers
- Handles small equipment sales for walk-in customers.
- Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location
- Establish and maintain a professional relationship with all customers(External and Internal)
- Accountable for managing the equipment rental guidelines and policies.
- The ability and internal desire to learn and pursue self-improvement
- Support and act as liaison to the outside sales force.
- The ability to work independently in a fast-paced environment.
- Performs other duties as assigned.
Skills:
- Exceptional phone skills, customer service skills and common sense.
- The ability to calculate figures; such as discounts, interest, and percentages.
- Excel in a fast paced, highly urgent environment
- Ability to think on your feet, and natural inclination to go the extra mile to help the customer
- The ability to close the sale.
- Accumatica or other ERP system knowledge a plus
Experience/Education:
- High School Diploma or equivalent.
- 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office)
- The desire to learn new equipment and do on-line learning.
- Strong verbal communication skills.
- Prior experience of working with a variety of construction equipment a plus.
- Verifiable references and a work history
Physical Demands:
- While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.