Customer Service Representative

Job Description

Position Summary

We are seeking a Customer Service Representative to assist customers with inquiries, service requests, and general information about company offerings. The ideal candidate enjoys helping people, solving routine problems, and maintaining a positive and professional approach.

Responsibilities

• Respond to customer questions about products, services, and promotions.
• Listen to customer needs and provide accurate, helpful information.
• Assist with routine service requests and customer concerns.
• Explain available options and direct complex inquiries to the appropriate team.
• Follow up on customer requests when additional assistance is needed.
• Maintain accurate records of customer interactions and feedback.
• Communicate recurring concerns to supervisors to support service improvements.
• Support customer engagement activities when required.
• Maintain professional service standards across customer interactions.

Benefits

• Paid training.
• Professional development opportunities.
• Supportive team environment.
• Opportunities for career advancement.
• Customer service skills development.
• Competitive compensation.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Friendly, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Ability to handle multiple requests professionally.
• Comfortable working independently and collaboratively.
• Previous customer service, retail, hospitality, or sales experience is a plus.

Additional Information

• Competitive salary of $52,000 – $58,000 annually

• Professional leadership development and training

• Career advancement opportunities

• Opportunities to develop management and business skills

• Hands-on experience with business operations

• Supportive and collaborative team environment

• Opportunities to take on greater responsibilities as you grow

• Performance-driven career development

• Long-term professional growth within the organization

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.