Customer service representative - Carrefour de l'Estrie
Sherbrooke, QC, Canada3d ago
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Key details
- Salary
- $38K/yr
- Location
- Sherbrooke, QC, Canada
- Work style
- Onsite
- Job type
- Part-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 3d ago
Skills
customer serviceexcelmicrosoft wordoutlook
About the role
The role is a part-time position for the holiday season (20 to 25 hours per week) and requires availability on weekdays, evenings, and weekends.
Salary: $18.15/hour
Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following:
Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools;
Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness;
Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary;
Collaborate with service delivery teams (security, housekeeping, etc.);
Perform daily customer service desk duties while adhering to established policies and procedures;
Be responsible for gift card sales, cash balancing, and sales reconciliation;
Maintain a clean and organized work environment;
Perform any other related duties as assigned.
Qualifications
High school diploma (Grade 12) or equivalent;
Strong verbal and written communication skills;
Basic computer skills, including proficiency in Excel, Word, and Outlook;
Intermediate English language proficiency.
Salary: $18.15/hour
Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following:
Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools;
Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness;
Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary;
Collaborate with service delivery teams (security, housekeeping, etc.);
Perform daily customer service desk duties while adhering to established policies and procedures;
Be responsible for gift card sales, cash balancing, and sales reconciliation;
Maintain a clean and organized work environment;
Perform any other related duties as assigned.
Qualifications
High school diploma (Grade 12) or equivalent;
Strong verbal and written communication skills;
Basic computer skills, including proficiency in Excel, Word, and Outlook;
Intermediate English language proficiency.