Customer Service Representative - Front Line
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Key details
- Location
- Michigan City, IN, United States
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2d ago
Skills
customer service
About the role
Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!
Requirements:
- A positive attitude
- Pass a background check
- High school diploma or equivalent
Benefits:
- Health Insurance
- Dental & Vision Insurance
- 401(k) & 401(k) Match
- Paid Training
- Paid Time Off
- Employee Discount
Responsibilities:
- Greets customers promptly and courteously.
- Remains professional and resourceful when assisting customers by telephone or in-person.
- Provides product and funding information to customers.
- Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
- Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
- Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.
Schedule:
- Schedule:8-hour shift
- Day shift Monday to Friday
- On Call Weekend availability
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