Customer Service Representative
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Key details
- Location
- Hartsville, TN, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–3 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 6d ago
Skills
customer serviceexcelmicrosoft accessmicrosoft wordorder processingproduction planningshipment tracking
About the role
Mueller Refrigeration is seeking a detail-oriented, solution-driven Customer Service Representative to join our in-house Customer Service Team.
Key Responsibilities
Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments
Qualifications
High school diploma or equivalent; associate or bachelor’s degree in business or technical field is a plus
1-3 years’ experience in customer service or sales support in a manufacturing/industrial environment
Proficiency in MS Access, Word and Excel
What You'll Need to Succeed
High attention to detail, multitasking ability, and problem-solving skills under tight production deadlines
Strong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customers
Proactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goals
What's in it for You
Full health benefits (Medical, Dental, Vision)
401k with company match
Paid time off and paid holidays
Life insurance, short-term and long-term disability coverage at no cost
Key Responsibilities
Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments
Qualifications
High school diploma or equivalent; associate or bachelor’s degree in business or technical field is a plus
1-3 years’ experience in customer service or sales support in a manufacturing/industrial environment
Proficiency in MS Access, Word and Excel
What You'll Need to Succeed
High attention to detail, multitasking ability, and problem-solving skills under tight production deadlines
Strong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customers
Proactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goals
What's in it for You
Full health benefits (Medical, Dental, Vision)
401k with company match
Paid time off and paid holidays
Life insurance, short-term and long-term disability coverage at no cost