Customer Service Representative

Customer Services Representative
Location: Treforest Industrial Estate - MCC Cardiff
Hours: Full time, 37.5 hours per week, site based
Reports to: Customer Service Manager
No sponsorship available – applicants must have the right to work in the UK
Are you an organised, customer-focused professional who thrives in a fast-paced environment? We’re looking for a Customer Services Representative to join our team at MCC Cardiff.
In this role, you’ll be the main point of contact for our customers, ensuring a smooth and professional experience across orders, deliveries, and day-to-day queries. You’ll work closely with internal teams including Sales and Customer Service colleagues, playing a key role in delivering outstanding service.
What you’ll be doing:

Managing customer communications including orders, enquiries, and deliveries
Monitoring orders through the system to ensure timely dispatch
Keeping customers informed with accurate delivery updates
Handling customer reports, complaints, and queries professionally
Supporting new product development (NPD) and internal projects
Maintaining stock levels and managing aged stock
Collaborating closely with Sales Account Managers
Supporting customer visits when required


What we’re looking for:


Strong customer service and communication skills (phone & email)
Highly organised with excellent attention to detail
Ability to multitask and prioritise in a busy environment
Confident, proactive, and self-motivated
Comfortable working to deadlines and adapting to changing priorities
Good IT skills, particularly Excel

Why join us?


Be part of a collaborative and supportive team
Opportunity to develop your skills and grow within the business
Work in a dynamic environment where no two days are the same