Customer Service Representative, Student Transportation

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office of Student Transportation Services provides safe, timely, and cost-effective transportation for all eligible students in accordance with federal, state, and local laws, as well as city ordinances and Chicago Board of Education policies and procedures.

Job Summary:

Reporting to the Customer Service Team Lead, the Transportation Customer Service Rep will provide customer service support to parents, bus vendors, internal staff and the general public by providing and processing information regarding transportation-related inquiries and issues. This is a full-time, non-exempt] position that will be paid for time worked on an hourly basis.

The Transportation Customer Service Rep will be held accountable for the following responsibilities:

In order to be successful and achieve the above responsibilities, the Transportation Customer Service Rep must possess the following qualifications:

Education Required:

• High school diploma or GED equivalent required

• Bachelor’s degree from an accredited college or university preferred

Experience Required:

• Transportation-related work experience preferred

• ERP software experience (Oracle) preferred

• Bilingual Spanish highly preferred

Other Requirements:

• Work beyond normal scheduled business hours as needed is required

Knowledge, Skills, and Abilities:

• Ability to successfully prioritize and complete competing tasks

• Strong oral and written communications skills along with a high level of interpersonal skills in order to be able to work well with varying groups within and outside of CPS

• Proficient with Microsoft Office suite and Google suite(Word, Excel, Power Point, and Google Sheets).

• Ability to quickly learn and utilize ERP Software (E.g., Oracle)