Customer Service Representative

Customer Support Representative

VIVO | Goodfield, IL (Onsite) | Full-Time

Love solving problems? Let’s talk.

At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work better. From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems.

Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful Customer Support Representative who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”

 Learn more about us at www.vivo-us.com

What You’ll Do

 Be the go-to voice for our customers

• Answer product, order, and shipping questions by email (HelpScout), phone, and live chat
• Deliver fast, helpful answers that leave customers smiling

 Make returns painless

• Sort out incorrect returns and get things back on track
• Issue refunds when needed
• Work with Amazon and other marketplace reps to resolve cases

 Fix shipping and replacement hiccups

• Create labels for replacement parts
• Cancel orders before they ship when needed
• Ship and test replacements so customers get exactly what they need

Your Schedule

• Monday – Friday: 10 am – 7 pm
• Every 8th Saturday: 8 am – 4 pm
• Location: Onsite at our Goodfield, IL location

Why You’ll Love Working Here

•  Free health insurance for employees
•  Dental insurance
•  Vision insurance
•  Paid time off
•  401(k) retirement plan
•  Anniversary bonus plan
•  Referral program
•  A work hard / play hard culture with a team that has your back