Customer Service Representative/Yard Associate

Description

We are seeking a detail-oriented, customer-focused Customer Service Representative/Yard Associate to join our team. In this hybrid role, you will serve as a primary point of contact for customers while supporting daily yard and warehouse operations.

Responsibilities include processing orders, coordinating deliveries and customer pickups, resolving customer inquiries, and collaborating with internal teams to ensure accurate and timely order fulfillment. This position also assists with loading and unloading materials, order staging, inventory organization, and the maintenance of a safe, clean, and efficient yard environment.

The ideal candidate is organized, service-oriented, safety-minded, and comfortable working in both office and outdoor warehouse/yard environments.

Responsibilities

Customer Service & Order Management

• Receive, process, and verify the accuracy of customer orders using company ERP and order management systems.
• Serve as a primary point of contact for customers regarding orders, product availability, deliveries, and general inquiries.
• Coordinate and confirm delivery schedules, pickup times, and shipment details with customers, drivers, and freight carriers.
• Research and resolve customer concerns related to orders, shipping, delivery, product availability, and invoicing.
• Communicate customer feedback and service concerns to appropriate departments to ensure timely resolution.
• Maintain accurate customer records and documentation regarding orders, inquiries, complaints, and resolutions.
• Provide order status updates and communicate any scheduling changes or delays to customers and internal stakeholders.
• Support walk-in customers and contractor pickups by verifying orders and coordinating material loading.
• Collaborate with operations, warehouse, and transportation teams to ensure timely and accurate order fulfillment.
• Identify opportunities to improve customer service processes, efficiency, and responsiveness.

Yard & Warehouse Support

• Pull, stage, verify, and prepare customer orders for delivery or pickup.
• Safely load and unload trucks using forklifts and other material-handling equipment.
• Move materials throughout the warehouse and yard while maintaining inventory accuracy.
• Secure and protect materials using appropriate strapping, bracing, padding, and packaging methods.
• Assist with inventory organization, cycle counts, and general material management.
• Maintain a clean, organized, and safe warehouse and yard environment.
• Inspect outgoing and incoming materials for accuracy and potential damage.
• Follow all company safety policies, procedures, and housekeeping standards.
• Assist with additional warehouse, fabrication, shipping, and receiving duties as assigned.
• Perform other related duties as needed to support branch operations.

Requirements

A Successful Candidate Will Have:

• High school diploma or GED.
• 1-3 years of customer service, order management, distribution, warehouse, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency, including Microsoft Office and the ability to learn ERP systems.
• Ability to work effectively with customers, drivers, and operations personnel.
• Ability to work both indoors and outdoors in varying weather conditions.

Preferred Qualifications

• Forklift experience and/or forklift certification preferred (training available).
• Experience in construction materials, fencing, metals distribution, manufacturing, or industrial supply environments.
• Experience with shipping, receiving, logistics, or inventory control.
• Knowledge of fencing products and materials is a plus