Customer Success Manager

About the Role

Join an early-stage AI startup as its first dedicated Customer Success Manager. You will own the post-sale customer journey and help build the company's customer success function, partnering closely with customers and the product team to drive adoption and inform the roadmap.

What You'll Do

• Manage enterprise customers through onboarding, adoption, renewals, and expansion.

• Lead customer discovery and enablement calls, helping teams match business needs to AI use cases and adopt the product.

• Capture customer feedback, bugs, and feature requests and share them with product and company leadership.

• Partner with forward-deployed engineering on proof-of-concept to paid conversions.

• Find practical ways to address customer goals using AI capabilities and enterprise integrations.

What We're Looking For

• Five to seven years of customer success experience, ideally at an early-stage AI company.

• Experience proactively managing customer relationships beyond reactive support, including adoption, renewals, and expansion.

• Hands-on experience coaching non-technical customers to use AI in their day-to-day work, such as through enablement sessions, prompt guidance, or usage playbooks.

• Experience supporting AI products that customers can prompt or configure themselves.

• Familiarity with product-led growth and enterprise sales motions.

• Comfort working with tools such as Slack, Jira, GitHub, Confluence, and AI/LLM products.

Compensation & Benefits

Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid in San Francisco, California. Atlanta, Georgia is also listed as a location.