Customer Success Operations Specialist - Student

Customer Success Operations Specialist - Student

Job Description 

We’re looking for someone practical and hands-on to help our Customer Success and Service teams work more effectively.

Working with the CX Director, Product Marketing and our global teams, you’ll turn ideas into useful customer communications, reports and workflows that support onboarding, engagement and retention.

What you’ll do

• Set up and maintain Intercom Series, customer messages and automated follow-ups.
• Build and improve Salesforce dashboards and reports so teams can track performance and follow up where needed.
• Help organize customer journeys, handovers and team workflows.
• Coordinate customer tutorial videos with Product Marketing and the teams, including scheduling recordings, tracking delivery and publishing approved videos in the Help Center.
• Spot gaps, suggest practical improvements and help put them into practice.
• Test changes, check results and document how things work.
• Use AI tools to speed up routine work and improve how tasks are done.

What we’re looking for

• Someone organized and curious, who enjoys figuring out systems and following things through.
• Confidence working with data, spreadsheets and reporting.
• The ability to turn an idea or brief into something the team can use.
• Confidence using AI tools to solve practical problems and explore better ways of working, while checking the output and knowing when human judgment is needed.
• Clear written English and the ability to coordinate with colleagues across teams and locations.
• Experience with Intercom, Salesforce or similar tools is useful, along with an understanding of customer success and retention.

Working arrangements

This is a part-time role, equivalent to 2–3 days per week, with flexibility in how the hours are arranged. We would aim to coordinate some office time with the CX Director.

The role could suit a student with relevant skills who can commit to regular weekly availability.