Customer Support Administrator

Position Summary

Employment Type: Full-Time
Compensation: $20.00 – $25.00 per hour

The Customer Support Administrator supports daily office operations, student training materials, documentation, and class logistics. This hands-on administrative role requires accuracy, organization, and dependable follow-through. It offers a development path toward the Customer Success Specialist (CSS) position as the employee builds proficiency in NTT systems, training processes, and customer support.

Key Responsibilities

• Pick, verify, assemble, pack, and prepare student training materials against scheduled class requirements.
• Assist with shipping, receiving, tracking, inventory organization, and timely distribution of class materials.
• Scan, upload, file, and maintain student records, class rosters, attendance documents, and training paperwork.
• Navigate Microsoft Dynamics 365 (D365) to locate, enter, verify, and update class and customer information.
• Support routine registration, scheduling, and administrative requests under established procedures.
• Coordinate with Customer Support, Operations, and other internal teams to resolve discrepancies and meet deadlines.
• Use Outlook, Excel, Word, and Teams for communication, tracking, and daily administrative work.
• Maintain orderly work areas and recommend practical improvements to accuracy and workflow.

Qualifications & Skills

• High school diploma or equivalent required; administrative, customer service, logistics, or order-fulfillment experience preferred.
• Strong attention to detail, organizational skills, reliability, and ability to prioritize competing tasks.
• Comfort with basic computer applications and willingness to learn new systems; D365 or CRM experience is preferred, not required.
• Clear written and verbal communication and ability to work independently and collaboratively.
• Comfort performing both desk-based tasks and hands-on materials preparation.

Work Environment & Physical Requirements

• On-site office and training-logistics environment; regular computer use, standing, walking, bending, and repetitive materials handling.
• Ability to lift and move materials weighing up to 25 pounds, with or without reasonable accommodation.

Performance Expectations

Success includes accurate and on-time student materials, complete and properly filed documents, reliable D365 data entry, responsive internal support, and increasing independence with established processes.

Career Development

Potential progression: Customer Support Administrator → Customer Success Specialist. Additional exposure may include customer communication, registrations, class coordination, and closeout processes. Advancement depends on performance, proficiency, business needs, and available opportunities. Independent account ownership, CEU administration, certificate management, and full class closeout are not core responsibilities of this position.

Equal Employment Opportunity

NTT Training is an Equal Opportunity Employer and considers qualified applicants without regard to protected status under applicable law.