Customer Trainer

Description

CENTEGIX® is the leader in rapid incident response safety solutions, protecting more than 18 million people across 18,000+ locations in all 50 states. The CENTEGIX Safety Platform®, including CrisisAlert™ wearable panic buttons, Safety Blueprint® critical incident mapping, Visitor Management, and Reunification, gives organizations the tools to plan for and respond to any emergency, from the everyday to the extreme. CENTEGIX serves K-12 and higher education, healthcare, government, commercial, and public safety organizations nationwide.

Purpose

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Trainer, you are the face of CENTEGIX® and will provide a hands-on training experience for the CrisisAlert™ solution, ranging from live virtual sessions, to small group onsite sessions to webinar training. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, personable, professional and provide top-notch service to our customers over the phone, in person, and using written communications. In this dynamic role, you will work closely with many different departments and help to create and modify training materials. This role is integral to a successful implementation and requires a candidate with enthusiasm, empathy, and a go-getter personality.

Position Responsibilities

• Lead Customer training sessions on using and configuring the CENTEGIX Every Moment Platform, both virtually and onsite.
• Maintain up-to-date knowledge about new features and offerings and ensure documentation and training materials are updated accordingly.
• Conduct surveys to gauge the effectiveness of programs.
• Serve as the voice of the customer to communicate feature requests and platform improvements
• Maintain timely and accurate training logs, providing details of the training to PM’s and customers.
• Attend virtual TTT sessions prior to training each customer.

Requirements

• Must live in Utah. Salt Lake City and surrounding areas preferred, but not required.
• Software application training experience (Education Technology or Former Educator a plus)
• Proven customer facing experience
• Competent and resourceful problem solver
• Strong experience with using Google Suite (Docs, email, Slides etc.) or equivalent tools
• Ability to multi-task, prioritize and manage time effectively.
• Ability to identify gaps in skills
• Competent and resourceful problem solver
• Excellent verbal and written communication skills, including leading meetings and presentations
• Requires travel throughout the state of Utah.

Recruitment Process & Fraud Prevention

CENTEGIX job opportunities may be advertised on our careers page as well as trusted job boards such as Indeed and LinkedIn. All applications are processed through our official applicant tracking system.

If you are contacted regarding an opportunity with CENTEGIX, verify that communications come from an email address ending in @centegix.com.

CENTEGIX recruiters may also connect with candidates through LinkedIn. We encourage candidates to review recruiter profiles and confirm they are listed as current CENTEGIX employees.

As part of our hiring process:

• Applications will be reviewed and managed through our official recruiting process
• Interviews will be conducted by CENTEGIX employees
• CENTEGIX will never ask candidates for payment, gift cards, cryptocurrency, banking information, or financial account details during the recruiting process
• Official offer letters will only be extended following a completed interview process

Equal Employment Opportunity

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate