CWM Grocery Staff

Customer Service

• Maintain awareness of and acknowledge customers standing in line; proactively call for back up as needed.
• Be familiar with Co-op policies and department products in order to better answer customer questions and complaints, referring unresolved questions or problems to a manager or shift supervisor.
• Be informed about the benefits of membership and provide customers with membership materials as requested.
• Help customers with placing and picking up special orders, as designated.

Stocking, Receiving and Merchandising

• Ensure shelves/coolers are fully and accurately stocked, with awareness of product rotation, dating, shelf appearance, and facings.
• Check coolers according to schedule and record temperatures in temp log; promptly communicate any irregularities to shift supervisors or managers.
• Maintain efficient and orderly system for incoming deliveries following protocol; replenish shelves, endcaps, and floor displays, prioritizing promotional and fast-selling items.
• Provide feedback to managers and Purchasers regarding mis-picks, out-of-date, damaged, and poor quality products.
• Use appropriate logs to communicate potential inventory issues to managers.
• Rotate overstock into back-stock. Maintain organization in storage area, using location signs as needed.
• Ensure Grocery Managers and Purchasers receive shelf tag requests for missing, damaged, or outdated shelf tags.

Other

• As directed, check out all purchases efficiently and accurately; ring prices and PLUs correctly and into the appropriate department. Fix any mistakes with the help of PIC or Managers.
• Provide information to the Grocery Manager or Assistant Manager regarding price discrepancies.
• Assist other cashiers with customer service tasks, i.e., bagging groceries, selling memberships and related paperwork, returns, special orders and carryout.
• Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.
• Follow all safety procedures.
• Maintain a high level of product and some industry knowledge.
• Complete other duties as assigned.

Qualifications

• Experience with customer service, retail sales or stocking desired, that demonstrates the ability or aptitude to successfully meet all expectations listed above.
• Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.
• Ability to lift product overhead and/or to climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; early mornings, daytime, evening, holidays, and weekend shifts may be required.