Data Analyst II
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Key details
- Location
- India
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Data & ML
- Focus area
- Data engineering & Analytics
- Posted
- 23h ago
Skills
awsazurecapacity planningcloud networkingcustomer servicecustomer successcustomer supportnetwork monitoringnetwork protocolsscriptingtcp/iptroubleshooting
About the role
Responsibilities:
- Build and utilize capacity dashboards to proactively identify and address network stockout issues. Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.
- Review network traffic, bandwidth utilization, latency and identify potential capacity constraints. Monitor customer usage patterns and proactively identify potential capacity needs.
- Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.
- Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.
- Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.
- Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.
Qualifications:
- Education: Associate's degree in Computer Science, Networking, or a related field.
- Experience:
- 5+ years of experience in network operations or a related field, with a focus on cloud environments.
- Experience with cloud networking platforms (e.g., AWS, Azure).
- Familiarity with network monitoring and troubleshooting tools.
- Experience working with customer support or customer success teams.
- Experience with AI/Automation tools and technologies
- Skills:
- Strong understanding of network protocols and technologies (TCP/IP, routing, switching).
- Proficiency in troubleshooting network issues at various layers (physical, data link, network).
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Preferred:
- Certifications in networking (e.g., CCNA, Network+).
- Experience with scripting or automation tools for capacity management.
- Knowledge of cloud capacity planning and scaling best practices.