Delivery Lead IT - SAP Order to Cash

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Delivery Lead IT - SAP Order to Cash

Location(s)

São Paulo

Job Description

The Delivery Lead IT provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Provides direction for the effort required to protect the company’s data, tools and information systems. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility. Usually requires subject matter knowledge of user group for practical application of system characteristics. Coordinates delivery of services to user groups and ensures IT service is uninterrupted. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Typically focused on internal IT service delivery for employees, but may have an external client focus if involved with company-hosted, web-enabled, or outsourced solutions delivery.

Key Responsibilities:

 

Changes, enhancements and projects

• Engage with business and IT stakeholders to gather, analyze, and document business requirements for Order to cash process.
• Prepare functional specifications for custom developments (RICEFW) and coordinate with ABAP/technical teams.
• Configure and support SAP SD processes including order-to-cash, pricing, billing, shipping, and logistics execution.
• Collaborate with cross-functional teams on system integration, data migration, and interface design development,
• Prepare test scenarios, scripts, and support SIT/UAT cycles.
• Drive system testing (SIT, UAT), defect management, and support data migration & cutover activities.
• Provide go-live support and hypercare, ensuring smooth transition to business operations.
• continuous service improvement for SD modules and integrations.
• Lead lifecycle management for SD solutions—upgrades, patches, archiving strategies, and audit readiness.

Business Relationship Management

• Act as strategic IT partner to Global Sales, Customer Service, Logistics, and Commercial Operations to understand business needs and drive IT enablement.
• Collaborate closely with Salesforce, ServiceMax, and MDM teams to ensure integrated quote-to-cash and order-to-cash processes.
• Facilitate workshops and business reviews to gather new requirements, support capability mapping, and prioritize change initiatives.
• Enable dynamic sales execution through system-supported pricing, discounting, shipping, and invoice processing functionalities.

Innovation, Automation & Transformation

• Identify opportunities for automation in areas like order processing, delivery scheduling, returns, pricing adjustments, and credit management.
• Standardize and harmonize global SD processes across business units and geographies using SAP ECC capabilities and adjacent systems.
• Enable integration with Salesforce, ServiceMax, and logistics platforms through middleware (Boomi) to ensure seamless data flow.
• Champion reporting and analytics capabilities to improve order visibility, fulfillment cycle times, and sales performance tracking.

Vendor & Partner Management

• Manage vendor relationships for SAP SD-related support, enhancements, and delivery across AMS and project partners.
• Govern external teams through structured SLAs, project governance, regular reviews, and issue escalation protocols.
• Ensure vendors comply with IT standards, security, and global sales operational practices.
• Keep pace with industry trends, SAP roadmap (including S/4HANA SD developments), and best practices to future-proof the SD landscape.
• Basic Qualifications

Required Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science, Business, Information Systems, or related field.
• 8+ years of SAP SD experience, with deep expertise in SAP SD module & related SD processes.
• Knowledge of country-specific tax, localization, and electronic invoicing requirements for LATAM Countries.( Brazil, Mexico,Argentina, Chile,Etc)
• Experience with Brazil NF-e and Argentina electronic invoicing
• Experience supporting LATAM business operations, preferably Brazil, Mexico,Argentina, Chile,Etc.
• Proven experience managing global order-to-cash processes and integrating SAP SD with systems like Salesforce, Servicemax, and MDM.
• Deep understanding of sales functions including customer order management, pricing, Credit management, Batch management, logistics execution, shipping, returns, credit/debit note processing.
• Strong knowledge of logistics execution, including inbound/outbound delivery, transportation, handling unit management and parcel tracking.
• Experience with integration platforms (e.g., Boomi) for real-time and batch integrations across systems.
• Exposure to SAP S/4HANA Sales (SD) innovations such as business partner setup, condition contract management, and Fiori applications is preferred.
• Strong analytical and problem-solving skills, with the ability to work independently and engage directly with global business stakeholders.