Dental Lab Assistant

Key Responsibilities

• Track and monitor case due dates to ensure all cases are completed and shipped on time
• Identify cases at risk of delay and communicate them to lab technicians and supervisors in advance
• Receive, review, and process incoming cases submitted through the web order system
• Verify that prescriptions, scan files, and attachments are complete and accurate before cases enter production
• Follow up with dental offices regarding missing information or case clarifications
• Update case status in the web order system throughout the production process
• Assist lab technicians with design tasks, including preparing scan files and setting up cases in CAD software
• Perform basic design work under the direction of lab technicians
• Maintain organized and accurate case records and documentation
• Coordinate with production and customer service teams to support smooth case flow
• Keep work areas clean and organized; assist with other laboratory duties as needed

Qualifications

• High school diploma or equivalent; dental laboratory or dental office experience preferred
• Basic knowledge of dental terminology and restorations (crowns, bridges, abutments) is a plus
• Familiarity with 3Shape Dental Manager or other dental CAD software preferred; training will be provided
• Strong organizational and time management skills; ability to manage multiple deadlines
• Proficiency with computers, web-based order systems, and Microsoft Office (Excel)
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills; ability to interact professionally with dental offices
• Ability to lift 5–30 lbs

Compensation & Benefits

• Hourly Rate: $[__] – $[__] per hour depending on experience
• Health, Vision & Dental Insurance: Comprehensive coverage for you and your family
• Life Insurance & AD&D: Basic Life Insurance and AD&D, 100% company-sponsored
• Disability Insurance: Short-term and long-term disability, 100% company-sponsored
• 401(k) Plan: Company match up to 5% of salary
• Paid Time Off: 15 days in the first year (6 vacation + 9 sick days), increasing to 20 days from the second year
• Birthday PTO: One paid day off on your birthday
• Paid Holidays: 10 paid holidays per year

About Hiossen

Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ. Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment. Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries.