DENTAL RECEPTIONIST

The didgwalic Wellness Center is seeking a Dental Receptionist to join our integrated care clinic that combines primary care, behavioral health, and opiate treatment all in one place. This is an excellent opportunity to be employed in an environment that believes in the holistic approach to healthcare and demonstrates a commitment to employee wellbeing by providing a supportive environment that encourages personal and professional growth.

At didgwalic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package that includes some of the following. If this sounds like an opportunity you’re interested in exploring further, please apply today!

Some of Our Benefits Include:

• Competitive base compensation and benefit package.
• Comprehensive health, dental, and vision insurance
• Employer-paid life insurance, AD&D, short- and long-term disability
• 401(k) Retirement Plan with up to a 4% employer matching
• 4+ weeks of Paid Time Off (PTO)
• 13 paid holidays observed
• Great working hours for work-life balance

Job Summary:

The Dental Receptionist is responsible for the dental office’s day-to-day operations, which include, but are not limited to, maintaining patient records, scheduling and confirming patients, answering patient questions, verifying insurance benefits, creating cost estimates, completing prior authorizations, collecting payments, arranging referrals to specialists, corresponding with other dental and medical offices to obtain necessary records, and collaborating with other departments regarding client care.

Duties/Responsibilities:

• Greets and checks in all patients for their scheduled appointments, collects any necessary documentation, and assists in completing forms as needed.
• Creates electronic charts for new patients in the dental electronic health record (EHR) and enters and updates their personal information, including annual health histories.
• Answers and manages incoming calls and messages and responds to voicemails in a timely manner.
• Schedules patient appointments in both the dental and medical EHR and fills cancelled and missed appointments by taking into consideration treatment plans and availability.
• Identifies patient insurance benefits and verifies coverage before each appointment.
• Creates cost estimates for treatment and completes prior authorizations.
• Collects payments from patients at the time of service and provides receipts.
• Refers uninsured patients to a Health Insurance & Eligibility Specialist for help with signing up for insurance or applying for the sliding fee scale.
• Coordinates with other departments regarding client care, such as Transportation and Client Services.
• Sends referrals to specialists with all necessary supporting documentation and conducts monthly follow ups on referred patients.
• Makes reminder calls and messages to patients one day prior to appointments and communicates any schedule changes to affected patients.
• Scans patient-related correspondence as it arrives into the appropriate electronic chart.
• Performs general office duties such as photocopying, scanning, faxing, mailing, and distributing correspondence.
• Prepares the reception and waiting area for opening and closing by maintaining its cleanliness and organization.
• Monitors and maintains office supply inventory relevant to the dental reception area.
• Other duties as assigned by the Dental Office Manager.

Qualifications

Required Skills/Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Effective communication and written, verbal, and interpersonal skills, including conflict resolution.
• Understanding and adherence to state (RCW & WAC) and federal (HIPAA & 42 CFR Part 2) confidentiality regulations.
• Ability to work in a cross-cultural environment and understanding of the social and cultural context of patients at didgʷálič Wellness Center, including the role of trauma, historical, community, family, and personal experience in wellness and recovery.
• Proficient with Microsoft Office Suite and other related programs.

Education & Experience:

• High School Diploma or equivalent required.
• One to three years of experience working in an administrative role in a medical environment (EHR) desired.
• Strong time management skills and multitasking ability required.

Physical Requirements:

• Prolonged periods of standing, leaning, and bending.
• Must be able to lift up to 15 pounds at times.