Department Manager - Regent Street, London
London, United Kingdom23h ago
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Skills
About the role
OVERVIEW:
Ready for your next challenge?
As we continue to grow our retail teams, we're looking to connect with ambitious leaders who are ready to step into a Department Manager role in the near future. This is a fantastic opportunity for someone who is looking to progress their retail career and take on a broader leadership position within our stores.
As a Department Manager, you'll be the heartbeat of your department, leading by example to deliver an exceptional experience for our community. You'll take ownership of daily operations, support and develop your team, drive commercial performance, and help bring the Gymshark brand to life on the shop floor every day.
We're looking for individuals who already embody our values, have demonstrated strong leadership potential, and are passionate about creating an outstanding experience for both our team and community. Working closely with the wider leadership team, you'll play a key role in shaping store success while continuing your own development journey.
To be successful in your application, you'll currently be operating in a leadership role within a Gymshark store or have demonstrated the capability and readiness to step into a larger leadership position
WHAT YOU'LL BE DOING:
- Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for the team.
- Support the day-to-day operations and strategic execution of the store.
- Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ.
- Assist in hiring, developing, and leading a diverse, world-class team.
- Deliver in-the-moment coaching and feedback to your team.
- Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?
- Be a role model for brand experience, customer service, product knowledge, and operational best practices.
- Hold key holder responsibilities, including opening and closing the store.
- Deputize for the Assistant Store Manager in their absence.
- Ensure the safety and well-being of people, customers, and assets, including stock and technology.
- Support store management with projects and initiatives as needed.
WHAT YOU'LL NEED:
- Product Handling & Stock Management – Experience of inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
- Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
- Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
- Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
- Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
- Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
- Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
- Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
- Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
- Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
- Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.
- Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.