Deployment Strategist
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Key details
- Location
- New York City, NY, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 7h ago
Skills
About the role
Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who can identify where Endex will matter most inside a customer and design a deployment around that opportunity.
As a Deployment Strategist at Endex, you'll own the business rollout plan: workflow discovery, success criteria, customer coordination and go-live readiness. You'll keep implementation milestones moving and partner with FDEs on custom integrations before handing the ongoing relationship to customer success.
Your Key Responsibilities
Scope the Right Workflows: Work with users and sponsors to choose use cases with a clear business outcome and a feasible path to production.
Prioritize Use Cases: Balance customer impact, feasibility and time to value.
Define Launch Readiness: Agree acceptance criteria, owners, user testing and the milestones needed for a dependable go-live.
Run the Rollout: Coordinate business users, IT, FDEs and customer success across implementation, change management and the ongoing-account handoff.
Bring Learning to Product: Explain the recurring needs that should shape Endex's roadmap.
What We're Looking For
Problem-Solving Experience: You've worked through ambiguous customer or operational problems.
Business Acumen: You can connect a workflow to the decisions and outcomes it supports.
Technical Judgment: You understand enough of the product to scope a feasible deployment.
Customer Trust: You can challenge assumptions constructively with users and executives.
Deployment Judgment: You can turn an ambiguous customer goal into a scoped implementation, manage dependencies and keep business and technical stakeholders aligned.
Nice to Have
Consulting or forward deployment experience
Experience deploying AI products
Deep knowledge of a professional workflow
Full-Time Benefits
Health & Dental Insurance
Monthly Wellness Stipend
401K Matching