Deputy Boutique Manager (Operations)
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Key details
- Location
- London, United Kingdom
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Retail
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
Boutique performance and sales achievement
- Co-monitor the achievement of sales targets and KPI’s for the boutique
- Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions
- Support the effective running of the boutique
Team management and people development
- Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability
- Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
- Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
- Support the Boutique Manager with the annual performance management process to provide feedback
- Delegate operations activities and establish clear responsibilities within the team
- Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success
Client development
- Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
- Elevate client experience in store and out of store ensuring brand guidelines are met
- Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
- Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
Boutique operations and administration
- Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
- Monitor visual merchandising and displays to maintain brand image and boutique presentation
- Ensure compliance with sales, financial and security procedures as outlined by the Maison
- Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
- Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
- Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Profound experience in a similar role in a luxury environment - Deep understanding of retail operations
- Strong people management skills
- Proven experience with CRM and clienteling
- Advanced with IT tools (MS Office, CRM, AI)
- Excellent attention to detail and organisation skills
- Team player with strong interpersonal skills
#Richemont #WeCraftTheFuture