DESKTOP ANALYST - INFORMATION TECHNOLOGY - FT DAYS (63590)
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Skills
network protocols
About the role
JOB SUMMARY:
Coordinates and maintains computer hardware, software, and peripherals.
JOB RESPONSIBILITIES:
- Approaches problems analytically, using good judgment, common sense, and technical knowledge when problem solving.
- Makes every attempt to resolve tasks/calls quickly and limits the need to dispatch additional staff where possible. Focused on 100% uptime and customer satisfaction.
- Maintains inventory of spare parts and replacement equipment.
- Configures and tests new and existing systems.
- Repairs/refurbishes equipment. Escalates problems to support vendor as appropriate.
- Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies.
- Other duties as assigned.
Qualifications
EDUCATION REQUIRMENTS AND OTHER REQUIREMENTS:
Education Level:
Associates Degree in an Information Technology field, or A+, or N+ certification
Experience Requirement:
Must have working knowledge of Microsoft applications and operating systems. Knowledgeable of network protocols, desktop hardware configurations and printers.