Digital Concierge Agent (Season 2027)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the Role

At Four Seasons Astir Palace Hotel Athens, one of the World's 50 Best Hotels, we are looking for a passionate and detail-oriented Digital Concierge Agent to join our Concierge team for the 2027 season (minimum 6-month contract).

In this role, you will deliver exceptional, personalized service to guests through digital communication channels by accurately assessing their needs and responding to their requests. Through local knowledge, thoughtful recommendations, and personal touches, you will help create seamless and memorable experiences in line with Four Seasons standards and policies.

What You Will Do

• Manage guest inquiries and communications through email, FS chat, and other digital platforms, delivering personalized service and timely responses throughout the guest journey.
• Serve as the primary digital point of contact for guests, assisting with resort information, reservations, recommendations, transportation arrangements, and special requests.
• Maintain accurate and detailed records of guest preferences, requests, and interactions within designated systems, ensuring effective tracking, follow-up, and communication across departments.
• Collaborate effectively with approved vendors and partners, demonstrating a comprehensive understanding of their services and operational requirements to ensure the seamless coordination and execution of guest arrangements.
• Stay informed of local attractions, cultural happenings, dining experiences, entertainment venues, and new openings to deliver expert destination guidance and personalized recommendations aligned with guest preferences.
• Handle guest concerns, service recovery situations, and special requests with professionalism, discretion, and urgency, ensuring all interactions reflect Four Seasons standards of hospitality and contribute to an exceptional guest experience.

What You Bring

• Applicants must have a European Passport or the legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while maintaining high service standards.
• Positive attitude, teamwork mindset, and passion for guest service.
• Good communication skills and ability to interact professionally with guests and colleagues.
• Flexibility to work rotating shifts, including weekends and holidays.
• Ability to communicate professionally and deliver personalized service through email, FS chat, and other digital platforms.
• Up-to-date knowledge of local attractions, cultural happenings, dining experiences, entertainment venues, and new openings.
• Ability to maintain accurate and detailed records of guest preferences, requests, and interactions within designated systems.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance.
• Complimentary Nights at Four Seasons Hotels & Resorts worldwide.
• Employee Recognition Program.
• Opportunities for Global Travel through Task Forces and Transfers.
• Access to Four Seasons global Training & Development programs.

Schedule & Hours

• Seasonal Position – Minimum 6-month contract.
• 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.

If you are passionate about hospitality, committed to delivering exceptional guest experiences, and eager to grow within one of the world's leading luxury hospitality brands, we would love to hear from you. Join Four Seasons Astir Palace Hotel Athens for Season 2027 and leave your signature on unforgettable guest experiences.