Digital Systems Specialist
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Key details
- Location
- Temple, TX, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Top Central Texas Credit Union is seeking a Digital Systems Specialist! This is your chance to join a team that has been voted one of the Best Credit Unions to work for in the nation by American Banker!
We are seeking a detail-oriented Digital Systems Specialist to support the daily maintenance, implementation, and upgrade of our online banking systems. In this role, you will ensure our digital banking suite—including Mobile Deposit, Bill Pay, e-Statements, Digital Account Opening, Member Chat, and Bonus Rewards—runs seamlessly. You will work cross-functionally across the Credit Union to test new software, troubleshoot issues, and streamline workflows, directly improving both member and staff experiences.
Key Responsibilities
- Quality Analysis & Testing: Perform QA testing for new product implementations and software upgrades; document findings and track issues through to resolution.
- Daily Tech Support: Provide day-to-day systems support for credit union staff and members across multiple digital platforms.
- Process Improvement: Identify issue trends to streamline workflows, align efficiencies, and remove operational bottlenecks.
- Monitoring & Reporting: Track monthly system activities and data to quickly identify and address anomalies.
- Cross-Functional Collaboration: Participate in cross-departmental teams, contributing creative solutions that align with the credit union's strategic objectives.
What We’re Looking For
- Problem Solvers: A passion for improving processes and systems through rigorous research and quality control.
- Technical Affinity: An interest in digital products, mobile applications, and emerging financial technology.
- Analytical Thinkers: Exceptional attention to detail combined with strong critical thinking skills.
- Adaptable Team Players: A collaborative spirit who thrives in a fast-paced, dynamic environment.
- Technical Skills: Proficiency in the MS Office Suite, particularly Word and Excel.
What we want you to know:
- Texell values our employees, our members, and our community.
- This is an exceptional opportunity to grow your fintech knowledge and provide backend office support for our staff and members.
- Texell offers an excellent benefits package, including health, dental, vision, 401K, vacation, and sick leave.
- Vacation and sick leave accruals begin on your first day, and, if not used within the year, will rollover to the next!