Direct Sup Pro Lead

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

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• Day Program Location: Bristol, CT
• Shift: FT 7:30am to 3:30pm

We're Hiring: Direct Support Professional (DSP) – No Experience Required!

Are you an experienced Direct Support Professional looking to take the next step in your career? Join our team as a Lead Direct Support Professional (DSP) and help adults with intellectual and developmental disabilities achieve meaningful goals, build independence, and become active members of their communities. In this role, you'll not only provide direct support to program participants but also serve as a positive role model and mentor to fellow team members.

• Provide hands-on support to adults with intellectual and developmental disabilities throughout daily program activities.
• Facilitate and support activities such as arts and crafts, games, music, physical exercise, life-skills training, and other enrichment opportunities.
• Accompany participants on community outings including parks, libraries, grocery stores, volunteer opportunities, and recreational activities.
• Assist participants in achieving their Individual Plan (IP) goals and promoting independence.
• Support individuals in learning daily living skills, including budgeting, time management, communication, and decision-making.
• Implement positive behavior support strategies, including redirection, reinforcement, and de-escalation techniques.
• Provide support to participants in employment settings by assisting with tasks, productivity, and workplace expectations.
• Assist with personal care needs, including hygiene, toileting, feeding, dressing, mobility, and other support as outlined in individual support plans.
• Safely transport participants using agency vehicles and ensure compliance with all transportation and safety procedures.
• Monitor participant well-being and communicate changes in physical, behavioral, or emotional status to appropriate staff.
• Maintain accurate daily documentation, attendance records, progress notes, and incident reporting.
• Serve as a positive role model and collaborate with team members to maintain a supportive and professional environment.

What You’ll Need to be Successful:

• High School Diploma or equivalent.
• Minimum of two (2) years of experience providing direct support services to individuals with intellectual and developmental disabilities, behavioral health needs, or similar populations.
• Experience utilizing positive behavior support strategies, including reinforcement, redirection, de-escalation, and crisis intervention techniques.
• Working knowledge of DDS regulations, person-centered practices, and behavioral support principles.
• Ability to support individuals while promoting dignity, independence, self-determination, and inclusion.
• Valid driver's license with an acceptable driving record.
• Valid REAL ID or other approved identification required for transportation responsibilities.
• Ability to work at multiple program locations and participate in cross-training as needed.
• Strong computer skills for documentation, communication, and reporting.
• Comfortable working with adults with disabilities.
• Willingness to learn new skills, follow guidance, and take part in ongoing training.
• Ability to assist with personal care and physical support as needed.

Bonus If You Have These Skills:

• Experience working with individuals with disabilities.
• Compassion, patience, and a genuine desire to help others.
• Reliable, responsible, and able to work well as part of a team.
• Certified Nursing Assistant (CNA) certification.
• CPR, First Aid, Medication Administration, PMT, Safety Care, or other behavioral intervention certifications.
• Previous experience as a Lead DSP, Senior DSP, Mentor, Trainer, Team Lead, or similar leadership role.
• Knowledge of Individual Plans (IPs) and person-centered planning.
• Strong leadership, communication, and coaching abilities.
• Excellent organizational and documentation skills.
• Ability to effectively manage multiple priorities and adapt to changing participant needs.
• Strong communication, patience, and problem-solving skills.
• Ability to stay calm, patient, and positive in a variety of situations.

Why You'll Love This Job:

• Opportunity to make a meaningful difference in the lives of individuals with disabilities.
• Be part of a mission-driven team committed to participant success.
• Lead and mentor team members while continuing to grow professionally.
• Access to an Employee Wellness Coordinator and wellness programs supporting work-life balance.
• Ongoing training, certification, and professional development opportunities.
• Career advancement opportunities within the organization.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!

Take a glimpse into why CW might be the right place for you: Why CW?

Explore Our Generous Benefits Package

• Employer Sponsored Benefits Includes:
  • Insurance - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Disability Plans
  • Life Insurance – Accidental Death & Dismemberment and Group Term Life
  • Paid Holidays, Vacation and Paid Sick & Personal Time (PSPT)
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical, Environmental, & Emotional Demands:

• Ability to safely lift, move, push, pull, and carry up to 50 pounds.
• Frequent standing, walking, bending, kneeling, reaching, crouching, and stair climbing throughout the workday.
• Ability to assist individuals with mobility, transfers, and activities of daily living.
• Regular operation of agency vehicles and transportation of participants.
• Work performed in program facilities, community settings, participant work sites, vehicles, and outdoor environments.
• Exposure to varying weather conditions during community integration activities.
• Ability to respond appropriately during behavioral incidents, emergencies, and crisis situations.
• Requires patience, professionalism, emotional maturity, and strong interpersonal skills.
• Reasonable accommodations may be provided.
• You may assist with personal care tasks such as hygiene, dressing, or feeding, depending on the needs of the individuals you support.
• Driving a company van is part of the job, so you’ll need to be comfortable behind the wheel and able to safely transport participants to activities and appointments.
• The environment can be lively and fast-paced, with group activities, outings, and occasional changes in routine.
• You’ll work both indoors and outdoors, including parks, community centers, and other public spaces. Weather conditions may vary.
• Emotionally, the role requires patience, empathy, and a positive attitude. You’ll be supporting individuals with varying abilities, behaviors, and communication styles.
• Reasonable accommodations can be provided.

Employment is contingent upon successful completion of all required background screenings and verification processes, including employment verification, education verification, criminal background checks, reference checks, regulatory compliance checks, and DDS-related screenings, where applicable.

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview: CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on job‑related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: DOL Posters Here
• CW’s Self - Disclosure Form: Submit Disclosure Here
• Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process.