Director/a de Talento (Director of Talent) – Santiago, Chile

The Opportunity

We're looking for a strategic, people-focused, and hands-on Director of Talent to lead resource management and HR initiatives for our Chile operations.

This is a dynamic role that combines workforce planning, people operations, and talent strategy. You'll be responsible for ensuring our teams are effectively resourced, supporting employees throughout their journey at Thinkingbox, and fostering a positive and collaborative workplace culture.

You'll work closely with local leadership and our North American Talent team to align people practices, processes, and resource strategies across the business.

We're looking for someone who enjoys wearing multiple hats, thrives in a fast-paced creative environment, and can balance big-picture thinking with day-to-day execution.

What You'll Be Doing

Resource Management & Workforce Planning

Lead resource planning and allocation for the Chile team, partnering with creative, production and operations leads to staff projects effectively.

Track capacity, utilization and upcoming needs, and work with leadership to close staffing gaps.

Manage our network of freelance creative and production talent, making sure engagements are set up in line with Chilean law.

Improve resourcing processes, tools and reporting, and collaborate with North American teams on cross-office staffing.

Human Resources & People Operations

Partner with the Group Director of People to deliver HR support for employees, managers and leadership in Chile across the full employee lifecycle, from onboarding to offboarding.

Coach managers on employee relations, performance conversations and people challenges, escalating complex cases to the Group Director of People.

Work with the Group Director of People to keep Thinkingbox compliant with Chilean labour law, including internal workplace rules (Reglamento Interno), the Ley Karin harassment-prevention protocol and filings with the Labour Directorate, with support from legal and external advisors.

Coordinate HR administration, benefits and payroll-related processes with the Group Director of People, Finance and external providers.

Global Collaboration & Talent Strategy

Serve as the key link between Chile leadership and the North American Talent team, aligning HR practices and people initiatives.

Share local market insights and compensation benchmarks to inform business decisions.

Build scalable people processes as the Chile operation grows.

Promote a consistent employee experience across locations while respecting local culture and legislation.

What You'll Bring

Fluency in Spanish and English, written and verbal, to work with our North American teams

Legal authorization to work in Chile

5+ years of progressive experience across resource management, human resources, people operations, or workforce planning, including leadership experience.

Experience working in an advertising agency, creative studio, production company, technology company, or similarly fast-paced environment.

Strong understanding of the Chilean employment landscape and local labour laws.

Demonstrated experience managing resource allocation, capacity planning, and freelance workforce coordination.

Solid background in HR operations, employee relations, performance management, and organizational development.

Experience collaborating with international teams, ideally across North America.

Strong relationship-building, communication, and stakeholder management skills.

Ability to balance business priorities with employee needs and organizational culture.

Comfortable navigating ambiguity, shifting priorities, and evolving business needs.

A proactive, solutions-oriented mindset with the ability to work both strategically and hands-on.

Work Arrangement

Location: Presidente Riesco 5335, Of. 2101, Las Condes, Región Metropolitana, Chile

On-site: Monday to Friday at our Santiago office

Hours: Full-time, 40 hours per week

Contract: Permanent

What We Offer

Competitive salary, plus gratificación legal

15 working days of paid vacation per year

A benefits package including health coverage, with full details shared at the offer stage

Learning opportunities and access to industry events

Team events and seasonal celebrations