Director, Client Success — APAC

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

In this role, you will build and lead the regional Client Success organization, translating ABC's global Client Success strategy into a regional operating model while also feeding APAC market insight back into that global strategy. You will directly manage and develop a team of Client Success Managers serving clients across all segments, enterprise, mid-market, and SMB. You will own client health, retention, and expansion outcomes for the region, and act as the senior point of accountability for strategic, complex, and high-visibility client relationships across APAC. You will partner at the leadership level with Sales, Product, Support, Onboarding, Finance, and other regional and global teams to drive retention, adoption, expansion, and advocacy. 

This role is based in Australia and will report to the VP of Client Success. As the senior Client Success leader in APAC, you will also serve as the regional face of ABC Fitness for our most strategic clients and partners, and as a key voice for the region within ABC's broader leadership community. 

WHAT YOU’LL DO 

• Own the Client Success strategy, operating model, and business outcomes for the entire APAC region, acting as the senior-most Client Success leader in the market. 

• Directly lead, hire, and develop a team of Client Success Managers serving clients across all segments, enterprise, mid-market, and SMB, building capability in strategic account management, commercial acumen, and executive communication. 

• Translate ABC’s global Client Success strategy into regional priorities, operating rhythms, and measurable outcomes, while representing APAC’s perspective in shaping that global strategy. 

• Own full visibility into and accountability for APAC client health, retention, adoption, expansion, and portfolio performance, reporting outcomes to regional and global leadership. 

• Serve as the senior escalation point and relationship owner for ABC’s most strategic, complex, and highest-risk clients across APAC. 

• Represent APAC and Client Success in regional leadership forums, partnering with senior Sales, Product, Support, Finance, and Onboarding leaders to align on client priorities and regional investment decisions. 

• Own, in partnership with Sales, the commercial outcomes of the region’s client base, including renewal, retention, and expansion targets, with direct accountability for the health of regional recurring revenue. 

• Build and institutionalize consistent Client Success practices across the region, including account planning, QBRs, client health scoring, and proactive risk mitigation, and ensure they scale as APAC grows. 

• Use regional and portfolio-level data to set priorities, surface systemic risks or opportunities, and build the business case for resourcing, process change, or investment in APAC. 

• Act as a core partner to the broader APAC leadership team on go-to-market and client strategy, given your seniority as the region’s senior Client Success leader. 

WHAT YOU’LL NEED 

• Significant experience leading Client Success, Account Management, or Client Experience functions in a SaaS, technology, recurring-revenue, or subscription business, including experience owning a region or market rather than a single team. 

• Proven experience leading and developing a team of Client Success Managers, including hiring, coaching, performance management, and building capability across a diverse book of business. 

• A strong track record owning retention, expansion, and revenue outcomes for a book of business or region, with direct accountability to commercial targets. 

• Deep expertise in modern Client Success practices, including client health, adoption, value realization, retention, expansion, advocacy, and portfolio management, with the judgment to apply them differently across markets. 

• Executive presence and experience representing a function or region at the leadership table, including with senior client stakeholders and internal executives. 

• Strong commercial and business acumen, with the ability to connect client outcomes directly to regional revenue, growth, and long-term partnership value. 

• Experience leading through complex, high-stakes client situations and making senior-level calls with incomplete information. 

• Strong cross-functional influence at a senior level, with the ability to align Sales, Product, Support, Onboarding, Finance, and other regional and global teams around client and business priorities. 

• Ability to lead through change, build a function that doesn’t fully exist yet, and move a region from reactive client management toward a proactive, strategic Client Success model. 

AND IT’S GREAT TO HAVE 

• Experience leading Client Success or client-facing functions across APAC or another multi-market region, including navigating cultural and market differences across countries. 

• Experience in fitness technology, vertical SaaS, payments, or other client-critical business software. 

• Experience owning or heavily influencing regional revenue targets, such as retention, expansion, or renewal, in partnership with Sales leadership. 

• Familiarity with client health scoring, product usage data, renewal forecasting, client intelligence tools, or AI-assisted client insights. 

• Experience standing up a Client Success function or operating model in a new or growing region. 

WHAT SUCCESS LOOKS LIKE 

• APAC has a clearly defined Client Success strategy, operating model, and team structure that scales with the region’s growth. 

• The APAC client portfolio shows measurably stronger retention, adoption, and expansion outcomes, with risk identified early and acted on with clear ownership. 

• ABC’s most strategic APAC clients have deep, durable relationships with the company and clear visibility into the value they receive from the partnership. 

• APAC Client Success is a trusted, visible voice in regional leadership and global Client Success, Product, and commercial discussions. 

• The region has a credible, capable senior leader who represents ABC Fitness externally and shapes decisions at the leadership level. 

WHAT’S IN IT FOR YOU: 

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet

• Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses

• Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses

• EAP – free and confidential support whenever you need it

• Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness  

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.  

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.  

Learn more at abcfitness.com 

#LI-REMOTE