Director - Development Operations and Campaign Planning

The anticipated hiring range for this position is $120,000-$125,000. Hiring offers will be determined based on the final candidate’s qualifications and experience. The recruiter can share more information about what the anticipated hiring rate/salary would be based upon your specific qualifications during the selection process.

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!

As the benefits package at the CIA results in a significant value above the base hiring salary for this position, we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Director – Development Operations & Campaign Planning serves as a strategic partner to the Vice President – Development and Alumni Relations, and is responsible for building and leading the day-to-day operational infrastructure that supports the Development Office’s execution of Vision 2035 initiatives, including a comprehensive campaign to support the CIA’s philanthropic revenue growth strategy. The Director will build and manage organizational infrastructure including data systems management, data integrity and reporting, prospect and pipeline management, campaign readiness metrics, gift acceptance policies and processes, operational workflows, and the systems needed to scale the development program. The Director will manage and oversee cross-divisional work that build systems and processes supporting the coordination on gift and fund management needs, as well as gift counting practices, to support the comprehensive campaign. The Director prepares materials for Board of Trustees and campaign committee meetings, and supports the Vice President on other workflows that support a strategic and robust set of fundraising activities.

The Director – Development Operations & Campaign Planning plays a key, strategic role in building the pipeline management processes and other data needs to track prospect readiness and the mapping of prospect interest to strategic academic and institutional priorities. This work will be foundational to driving towards building the CIA’s next comprehensive capital campaign.

ESSENTIAL RESPONSIBILITIES

• Plan, oversee and manage successful Customer Relationship Management (CRM) system implementation. Establish smart business practices for overseeing full integration of data management systems and standards across all business needs and solutions. Create and oversee standards for data governance, data integrity, data reporting and outlining the ongoing data management plan.
• Oversee the building of the CIA’s geographical map that defines the key regional areas by constituency.
• Work in partnership with VP and campaign counsel to manage the development of feasibility studies, goal setting, and the project management for all programmatic components of the plan.
• Develop and implement measurable KPI’s to routinely monitor pipeline development, solicitation activity, funds raised and other campaign readiness indicators.
• Work closely with stewardship team to build recognition activities that support donor retention.
• Oversee and manage gift acceptance and naming decisions to support institutional priorities and support excellent donor relations.
• Lead, coach, and develop the Development Operations team while establishing clear expectations for performance, accountability, collaboration, and service. Establish roles, processes, tools, and operating standards necessary to support consistent service delivery. Coach and mentor team members as needed.
• Any and all other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

• Bachelor’s degree or significant experience in lieu thereof.

Experience:

• Minimum of ten (10) years of advanced development office or other relevant experience.
• Experience working with a robust CRM system for fundraising (i.e. Salesforce, Slate Advancement or Dynamics365).

PREFERRED QUALIFCATIONS

• Advanced degree preferred.
• Demonstrated success in implementing comprehensive development systems as part of growth strategy.
• Direct participation in comprehensive campaign planning work.
• Strong working knowledge of prospect management, moves management, pipeline development and supporting CRM implementation as part of campaign planning.
• Experience working within higher education.

REQUIRED SKILLS

• Strong financial acumen, including the ability to analyze fundraising data and use metrics to drive program decisions.
• Values team-building and entrepreneurial mindset to achieve positive organizational change and forward movement.
• Strength in developing strategic and comprehensive constituency management and revenue plans and executing them against these plans to achieve goals and objectives.
• Ability to build trust and strong collaborative working relationships.
• Excellent interpersonal and leadership skills required, including the ability to form and mobilize intra-organizational teams to accomplish goals.
• Strong communication, presentation, facilitation, negotiation, and relationship-building skills.
• Excellent project management skills.
• Commitment to innovation and experimentation to build growth strategies.
• Strong knowledge in supporting organizational evolution work as part of campaign planning preparation.
• Demonstrated commitment to service, quality, accountability, collaboration, and continuous improvement.
• Strong computer experience, which must include the ability to work effectively with Microsoft Office suite products, including Outlook, Teams, Word, PowerPoint, and Excel.

WORKING CONDITIONS

• Must be available to work a flexible schedule, including nights and weekends as required due to business needs.
• Regular work requires the use of a computer, sometimes in excess of eight (8) hours per day.
• Regular work may require walking and standing for extended periods.