Director Global Warranty Management (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

As Director Global Warranty Management, you are responsible for all warranty management activities across Freudenberg Sealing Technologies worldwide. In this strategically important role, you continuously develop the Warranty Management System, coordinate international warranty activities, and support the organization in handling complex customer cases. Together with an international team, you ensure the professional and customer-focused management of warranty-related matters.

• Coordinate all cross-functional and cross-departmental activities related to the handling of complex warranty cases
• Support specialist departments at our international locations in processing standard warranty cases
• Negotiate warranty costs and technical factors with our customers
• Review warranty agreements and align contractual content with the relevant internal stakeholders
• Independently lead contract negotiations on warranty-related matters with customers
• Continuously develop the FST Warranty Management System in response to changing internal and external requirements
• Analyze new requirements and adapt existing warranty processes accordingly
• Promote and communicate the value of proactive warranty management to internal and external stakeholders
• Plan and conduct internal system audits at our international locations
• Provide functional and/or disciplinary leadership to an international team of warranty management experts

Qualifications:

• Successfully completed technical degree, preferably in Mechanical Engineering, Automotive Engineering, or a comparable field
• Several years of professional experience involving regular customer interaction, including proven success in customer negotiations
• Experience in warranty management, quality management, or a comparable technical function
• Leadership experience in an international environment is an advantage
• Excellent written and spoken German and English skills
• Strong communication and negotiation skills, combined with confidence in an international business environment
• High level of initiative, assertiveness, and a results-oriented working style
• Team-oriented mindset with the ability to align and balance diverse interests effectively

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg FST GmbH