Director, Human Resources

Accountabilities

• Define and execute the HR Operations strategy, ensuring alignment with organizational objectives, business priorities, and long-term workforce needs.

• Lead and develop a multidisciplinary HR team spanning HR operations, business partnering, and employee relations.

• Coach, mentor, and empower HR professionals and managers, fostering a collaborative, high-performing culture and developing leadership succession capabilities.

• Oversee the HR operating model, including HR administration, service delivery, HRIS, technology, workforce analytics, and employee lifecycle processes.

• Identify opportunities to streamline HR workflows through AI, automation, and technology adoption, ensuring responsible implementation and improved operational efficiency.

• Lead compensation and benefits strategy and administration, including salary structures, market benchmarking, incentive programs, bonuses, health and welfare plans, and retirement benefits.

• Manage relationships with benefits providers, brokers, and vendors, overseeing open enrollment, budgets, costs, and program effectiveness.

• Partner with executives and business leaders to provide strategic HR guidance and data-driven recommendations that improve employee satisfaction, retention, and organizational performance.

• Oversee HR business partner services, employee relations matters, workplace investigations, conflict resolution, and performance management support.

• Ensure compliance with federal, state, and local employment laws across multiple states, including Washington, Oregon, Idaho, Montana, Arizona, Illinois, and future expansion markets.

• Drive enterprise-wide people initiatives, including career development, leadership training, management development, and performance management programs.

• Measure the effectiveness of HR programs and initiatives using workforce data, analytics, and relevant performance indicators.

• Promote collaboration across departments and ensure consistent communication of HR policies, organizational initiatives, and company updates.

• Lead organizational change initiatives and support evolving business needs through scalable HR processes and continuous improvement.

• Maintain the highest standards of confidentiality, professionalism, and employee service.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.

• At least 10 years of progressive HR experience, including HR operations, HR business partnering, or comparable leadership responsibilities.

• At least 5 years of senior management experience leading managers and multidisciplinary teams within a similar industry or professional environment.

• Minimum of 5 years of experience overseeing compensation and benefits programs, including plan administration, vendor management, and budget oversight.

• Strong knowledge of federal, state, and local employment laws, with demonstrated experience managing compliance across multiple states.

• Proven experience managing employee relations, including workplace investigations, conflict resolution, and complex employee matters.

• Exceptional leadership, executive presence, strategic thinking, judgment, decision-making, and coaching abilities.

• Strong project management and change management capabilities, with a track record of successfully leading complex HR initiatives.

• Excellent analytical skills and experience leveraging workforce data to develop strategic recommendations and improve organizational outcomes.

• Strong problem-solving skills, attention to detail, and the ability to follow through effectively on complex issues.

• Demonstrated ability to maintain strict confidentiality and handle sensitive employee and business information appropriately.

• Advanced Microsoft Office skills, particularly Excel, and experience with HRIS and workforce analytics platforms.

• Excellent written and verbal communication skills, including the ability to influence stakeholders and present recommendations to executive leadership.

• Ability to work independently, exercise sound judgment, and adapt to changing priorities in a fast-paced environment.

• Strong commitment to customer service and building a responsive, employee-oriented HR function.

• Current authorization to work in the United States for any employer; sponsorship is not available.

Preferred Qualifications:

• Professional HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP.

• Experience working in a unionized environment, including labor relations and collective bargaining agreement administration.

• Experience supporting mergers and acquisitions (M&A) and organizational integration.

• Master's degree in Human Resources, Business Administration, or a related field.

• Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) certification.

• Experience implementing HRIS platforms, AI solutions, or automation tools to improve HR processes and service delivery.

• Previous experience in telecommunications or a rapidly growing, multi-state organization.

Benefits:

• Competitive salary: Annual base salary ranging from $139,400 to $190,000, depending on experience and qualifications.

• Performance incentives: Target annual bonus and quarterly performance bonus opportunities.

• Remote flexibility: Fully remote working arrangement.

• Healthcare coverage: Medical, dental, and vision insurance.

• Retirement planning: 401(k) retirement savings plan.

• Flexible spending accounts: Support for eligible healthcare and related expenses.

• Paid time off: Paid sick leave and vacation time.

• Family support: Parental leave benefits.

• Professional development: Training programs, career advancement opportunities, and education reimbursement.

• Leadership impact: Opportunity to shape HR strategy, lead a multidisciplinary team, and influence organizational growth.

• Collaborative environment: Work within a people-focused culture that values innovation, continuous improvement, trust, and employee empowerment.