Director, Lifecycle & Organic Growth
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Key details
- Location
- Canada
- Work style
- Remote
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 10–13 yrs
- Function
- Marketing & Communications
- Focus area
- other
- Posted
- 13h ago
Skills
About the role
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Lifecycle & Organic Growth based in Canada.
As Director, Lifecycle & Organic Growth, you will lead the strategy and execution of two critical growth functions: customer lifecycle marketing and organic acquisition. You will oversee how customers discover the platform and how they engage with it throughout their journey. Managing a team of seven, you will drive measurable business outcomes across customer acquisition, activation, engagement, retention, and revenue contribution. You will combine data-driven experimentation, marketing innovation, and operational excellence to build a scalable owned-channel growth engine. Working closely with Product, Data, Engineering, Legal, and Marketing teams, you will ensure that growth initiatives deliver meaningful impact while meeting regulatory standards. This is an exciting leadership opportunity for an ambitious marketing professional who thrives in a remote-first, fast-moving fintech environment.
Accountabilities:
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Define and own the overall strategy, roadmap, and performance targets for Lifecycle and Organic Growth, ensuring alignment with broader business objectives and measurable outcomes.
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Lead customer lifecycle marketing initiatives across the entire customer journey, including onboarding, activation, cross-selling, upselling, reactivation, retention, and customer communications.
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Drive organic acquisition strategies across SEO, technical SEO, generative engine optimization (GEO), app store optimization (ASO), website performance, and content marketing.
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Build an integrated owned-channel growth strategy that connects lifecycle communications with paid media, affiliate partnerships, and product experiences.
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Establish robust measurement frameworks for organic growth, ensuring that performance metrics are clearly defined, reproducible, and connected to registrations, activation, and business results.
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Oversee global control groups and incrementality measurement programs to ensure that reported results demonstrate genuine causal impact.
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Lead experimentation initiatives, including A/B testing, holdout studies, and multivariate customer journeys, translating findings into actionable growth strategies.
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Present performance insights, strategic priorities, and recommendations to executive leadership through regular business reviews.
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Maintain and continuously improve lifecycle marketing operations, including campaign intake, prioritization, specifications, quality assurance, legal reviews, launches, and post-campaign analysis.
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Partner with Legal and Compliance teams to ensure all customer communications are accurate, compliant, and auditable in both English and French.
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Oversee incident response and business continuity for customer communications, including fallback processes and escalation procedures.
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Manage website publishing governance, ensuring appropriate approval processes, content reviews, and safeguards for website releases.
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Own the marketing technology ecosystem and vendor relationships for owned channels, including platform management, contracts, renewals, and operational performance, with Braze as the core customer engagement platform.
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Lead, develop, and retain a team of senior managers and specialists, while supporting recruitment, career development, engagement, and organizational growth.
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10+ years of experience in lifecycle marketing, CRM, or customer retention within a B2C consumer technology, fintech, or subscription-based business.
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At least 4 years of experience managing managers and leading high-performing marketing teams.
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Proven ability to improve business performance through owned marketing channels, supported by incrementality testing, randomized control groups, and measurable business outcomes rather than engagement metrics alone.