Director of Facilities and Public Space

About Jamul Casino Resort

Jamul Casino Resort is San Diego’s closest casino resort, offering gaming, dining, live entertainment, a luxury hotel, a rooftop pool, and a full-service spa and salon. Owned by Jamul Indian Village, the resort creates rewarding guest experiences, career opportunities for Team Members, and long-term prosperity for the Tribe.

Recognized among San Diego’s Best Places to Work, Jamul Casino Resort is guided by F.I.R.S.T. values: Fun, Integrity, Respect, Service, and Team. We seek leaders who bring these values to their daily work and help create a welcoming experience for guests and Team Members

Position Summary

The Director of Facilities & Public Space leads the Facilities, Hotel Engineering, and Environmental Services (EVS) departments at Jamul Casino Resort. This position oversees property maintenance, building systems, repairs, capital projects, and cleanliness within these departments’ areas of responsibility to keep the resort safe, attractive, and fully functional. This Director manages departmental budgets, staffing, contractors, and preventive maintenance programs while maintaining consistent standards for property presentation and guest service. This leader demonstrates Jamul Casino Resort’s F.I.R.S.T. values through daily decisions, Team Member development, and collaboration across departments.

Essential Duties & Responsibilities

The following and other duties may be assigned as necessary:

• Direct the daily operations of Facilities, Hotel Engineering, and EVS, establishing clear expectations for property condition, cleanliness, service, and Team Member performance.
• Provide friendly, prompt, and helpful service to guests and Team Members. Model F.I.R.S.T. values and ensure departmental service standards are consistently followed.
• Develop, implement, and monitor departmental operating goals, performance measures, and financial objectives.
• Oversee the maintenance, installation, and repair of HVAC, electrical, emergency power, plumbing, water distribution, and other building systems and equipment.
• Oversee hotel engineering, including guestroom and suite maintenance, preventive maintenance, and timely resolution of guest-reported maintenance issues. Coordinate with Hotel leadership to schedule repairs, minimize guest disruption, and return rooms to service.
• Conduct daily property inspections, identify maintenance and cleanliness deficiencies, and ensure timely corrective action and follow-through.
• Develop and manage preventive maintenance programs and service agreements to support equipment reliability and asset life. Track agreement coverage, renewal and termination deadlines, completed services, and vendor performance; resolve service deficiencies and billing discrepancies.
• Prioritize repairs and coordinate maintenance, installations, and project schedules with department leaders to minimize disruption to guests and operations.
• Support Executive Management and Tribal capital initiatives. Obtain multiple bids for projects, evaluate proposals, verify contractor qualifications, coordinate Legal Department review as needed, and secure required approvals.
• Serve as a liaison among architects, designers, contractors, building officials, and Executive Management on engineering and capital projects.
• Inspect completed work for conformance with plans, specifications, and quality standards.
• Identify building system and structural problems, evaluate cost-effective solutions, and manage corrective action plans.
• Prepare and manage departmental budgets. Monitor expenditures and report budget concerns and variances to the CEO.
• Review and approve Facilities, Hotel Engineering, and EVS invoices in accordance with established approval requirements.
• Manage staffing and scheduling to meet operational needs, control labor costs, and maintain service standards. Monitor productivity and adjust work assignments as needed.
• Solicit and evaluate vendor proposals for repairs, maintenance, upgrades, supplies, and projects. Negotiate service scope, pricing, response times, warranties, and contract terms; coordinate required Legal Department review and approvals before execution.
• Monitor energy consumption, implement conservation initiatives, and maintain participation in energy curtailment programs.
• Oversee EVS cleaning and sanitation practices, including coordination of rodent and pest control services.
• Direct landscaping activities as required and develop plans to meet expanding facility needs.
• Oversee workplace safety and applicable Occupational Safety and Health Administration (OSHA) requirements within the position’s area of responsibility.
• Ensure compliance with applicable regulations, internal controls, and company policies. Promptly report potential issues to the CEO.
• Meet regularly with department leaders to resolve recurring concerns and improve equipment condition, work processes, and property presentation.
• Maintain strict confidentiality in all departmental and company matters.
• Lead, coach, and develop Facilities, Hotel Engineering, and EVS managers, supervisors, and Team Members.
• Oversee interviewing, selection, hiring, onboarding, and ongoing training.
• Plan, assign, and direct work; establish priorities and hold leaders accountable for completion and quality.
• Evaluate performance and provide timely feedback, recognition, coaching, and corrective action in accordance with company policies.
• Promote teamwork, consistent communication, and a respectful work environment.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Bachelor’s degree in a related field from a four-year college or university; five to ten years of related experience and/or training; or an equivalent combination of education and experience.
• Prior leadership experience in a multifaceted facility operating 24 hours a day, seven days a week is required.
• Experience supervising and managing union-represented Team Members is preferred.
• Working knowledge of electrical, plumbing, HVAC, and carpentry trades, including generators, fire pumps, and electrical switchgear.
• Strong organizational, strategic planning, and communication skills, with attention to detail.
• Ability to write reports, business correspondence, and procedure manuals, and present information to management, guests, vendors, and the public.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to read, analyze, and interpret technical publications, financial reports, legal documents, plans, and specifications.
• Ability to interact effectively with guests, Team Members, and colleagues, and resolve concerns diplomatically and tactfully.
• Ability to think critically and apply findings to operational decisions and problem-solving.

Language Skills

• Ability to read, write and communicate effectively in English.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals and policy documents.
• Strong verbal communication skills for interacting with guests, vendors, Team Members and management.
• Spanish and/or Tagalog language skills are highly preferred.

Mathematical Skills

• Abiltiy to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to calculate rates, ratios, and percentages.
• Ability to create and interpret bar graphs

Reasoning Ability

• Ability to apply common-sense understanding to carry out instructions provided in written, verbal or diagram form.
• Ability to solve problems involving several concrete variables in standardized situations.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.
• Ability to exercise sound judgment in evaluating problems, determining priorities and implementing solutions while maintaining compliance with policies and procedures.

Certifications, Licenses and Registrations

• Must be able to obtain and maintain all licenses, permits and certifications required by federal, state and local regulations.
• Continued eligibility is a condition of employment.
• Must possess a valid driver’s license and have an acceptable driving history.
• A trade license is preferred.

Physical & Work Environment Requirements

The physical demands outlined below represent those required for a Team Member to successfully perform the essential functions of this role. Reasonable accommodation may be provided to enable qualified individuals to perform essential functions.

• Regularly required to stand and use hands to finger, handle or feel objects, tools or controls.
• Frequently required to reach with hands and arms and to talk or hear.
• Vision requirements include close vision, color vision and peripheral vision.
• Regularly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance while performing job duties in varying work areas, including confined spaces.

Work Environment

The work environment characteristics described below reflect typical conditions encountered while performing essential job functions. Reasonable accommodation may be provided to enable qualified individuals to perform these functions.

• Noise levels are usually moderate to loud.
• Regular exposure to moving mechanical parts.
• Occasional exposure to fumes or airborne particles, outdoor weather conditions, extreme cold and the risk of electrical shock.
• Potential exposure to an environment containing unrestricted secondhand tobacco smoke.