Director of Project Delivery

Overview

The Director of Project Delivery supports the Planning, Design & Construction department in providing effective oversight, governance and reporting for the health system’s capital project portfolio. The position provides owner-level oversight of third-party project management resources; supports executive and portfolio reporting; leads project delivery process improvement and implementation; and supports consistent use of project management systems, standards and controls. The Director serves as a key resource to the Senior Director of Planning, Design & Construction, helping translate organizational objectives into effective project delivery processes and providing visibility into portfolio performance, project risks and emerging issues. The role also serves as a key liaison between PDC and the enterprise Project Management Office (ePMO).

Responsibilities

• Provide owner-level oversight of third-party Owner’s Representatives and project management resources responsible for day-to-day delivery of assigned capital projects.• Monitor project performance related to budget, schedule, scope, risk, change management, documentation and other key delivery metrics.• Review project status and identify significant risks, trends or issues requiring PDC leadership attention.• Support appropriate escalation and resolution of project-delivery issues.• Evaluate the effectiveness and consistency of third-party project management services and adherence to ARH processes and expectations.Portfolio & Executive Reporting• Support preparation of capital project and portfolio reporting for executive leadership.• Work with PDC leadership and project teams to improve the consistency, accuracy and usefulness of project reporting.• Consolidate project information into clear executive-level reporting focused on performance, risk, budget, schedule and decisions requiring leadership attention.• Support development and maintenance of portfolio dashboards, KPIs and other project-delivery reporting.PDC Processes & Continuous Improvement• Support development, standardization and continuous improvement of PDC project delivery processes, procedures, templates and tools.• Lead or coordinate implementation of approved process changes across the PDC team.• Develop guidance and training to support adoption of new or revised processes.• Work with internal Project Managers and third-party project management resources to identify opportunities for greater consistency, efficiency and accountability.• Support documentation of project delivery standards and expectations.Project Systems• Provide functional oversight and governance for PDC’s use of software platforms, such as Procore.• Support development and standardization of workflows, reporting, permissions, documentation practices and processes.• Promote consistent utilization of Procore by internal staff and external project partners.• Coordinate improvements to the platform and associated business processes based on PDC needs.• Support user training and adoption.ePMO & Organizational Coordination• Support the Senior Director as a key PDC liaison with ARH’s ePMO.• Coordinate PDC reporting, processes and information needed to support enterprise project governance.• Help translate ePMO requirements into practical PDC processes appropriate for capital design and construction.Leadership Support• Provide analytical and operational support to the Senior Director related to the capital portfolio and PDC department.• Lead special initiatives related to project delivery, process improvement, systems implementation and departmental priorities.• Provide guidance and support to internal Project Managers.• Participate in development of departmental strategy, annual objectives and improvement initiatives.

Qualifications

Education• Bachelor’s degree in construction management, Engineering, Architecture, Healthcare Administration, Business Administration, Project Management, or related field; or an equivalent combination of relevant education and experience.

Minimum Work Experience• Minimum 10 years of progressively responsible experience in construction project management, capital project delivery, program management, owner’s representation, healthcare facilities, or a related field.• Experience overseeing multiple concurrent capital projects or a capital project portfolio, including budget, schedule, scope, risk, change management, and project reporting.• Demonstrated experience working with and providing oversight of external project managers, owner’s representatives, design professionals, contractors, consultants, or other project delivery partners.• Experience developing, implementing, and/or improving project delivery processes, standards, controls, reporting, and/or project management systems.• Experience communicating project performance, risks, and issues to senior leadership and other key stakeholders.

Required Skills, Knowledge, and Abilities• Travel required among ARH facilities and project sites as needed to support project oversight, meetings, and departmental initiatives

Preferred Qualifications• Master’s degree in construction management, Engineering, Architecture, Business Administration, Healthcare Administration, Project Management, or a related field.• Relevant professional certification such as CHC, CCM, CHFM, or comparable credential preferred.• Significant experience delivering capital projects within a healthcare environment.• Experience with healthcare construction and renovation in occupied clinical environments.• Experience with Procore or comparable construction/project management platforms.