Director of Security

The Merchant Building is a 32-story transformational mixed-use development featuring a luxury hotel, private residences, and members club, opening 2027. Situated at the center of Columbus and anchored by the historic North Market, the building rises within a city poised for extraordinary growth and renewed cultural vitality.

The history of the North Market reflects the story of America itself, one of purpose, resilience, community, and preservation. The Merchant Building draws inspiration from this legacy and is unified by the spirit of the merchants who believed that dedication and hard work deserves reward.

Here, design and service come together to create a carefully curated environment, one that offers a refined and private lifestyle experience. A vertical neighborhood where living, hospitality, wellness, work, and community are thoughtfully integrated, all guided by a single ethos: make life better through care, craft, and service. Life at The Merchant Building will be defined by hospitality-centered living, seamless luxury delivered with quiet ease. It is a place where every day will feel more special than anywhere else.

Position Summary

The Director of Security is responsible for creating and maintaining a safe, secure, and welcoming environment for guests and team members. This leader oversees all security operations, risk management, and emergency preparedness while ensuring security practices support Makeready’s lifestyle brand and elevated guest experience.

As a member of the property leadership team, the Director of Security partners with Operations, People + Culture, and Engineering teams to proactively manage risk and support seamless hotel operations.

Essential Duties & Responsibilities

• Lead, coach, and manage the security team to deliver professional, service-oriented security operations.
• Oversee daily security functions including patrol, access control, incident response, Ensure security presence enhances the guest experience while maintaining safety standards.
• Identify and mitigate safety and security risks across the property.
• Develop and maintain emergency response plans and safety protocols.
• Conduct regular risk assessments, safety audits, and drills.
• Ensure compliance with local regulations and company standards.
• Partner with hotel leadership and department heads to support operations and special events.
• Serve as the primary liaison with local law enforcement and emergency services.
• Provide clear reporting and communication on incidents and trends.
• Oversee security systems including CCTV, access control, and alarms.
• Manage vendors, contracts, and department budget.
• Adhere to Makeready's Guiding Principles, policies, and procedures.
• Additional duties and assignments, as assigned.

Qualifications & Experience

• 5+ years of security leadership experience, preferably in hospitality or related industries.
• Proven ability to lead teams and manage complex operations.
• Strong knowledge of security operations, risk management, and compliance
• Professional security certifications (CPP, PSP, etc.), a plus
• Experience in lifestyle or boutique hospitality environments.
• Excellent communication and leadership skills.
• Must be able to stand and walk for prolonged periods of time.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members, including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness, and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.