Director of Senior Services

***Sign-On Bonus: $4000*** (payable after 90 days)
Summary
Responsible for the day-to-day operations and functioning of senior adult day centers and other services designed to serve seniors, including Senior Community Service Employment Program. Plans, implements, and monitors all assigned services. Manages personnel and resources, accomplishing the organization’s mission and strategic outcomes through efficient and effective program delivery.
Essential Duties & Responsibilities

Recruit, hire, train, evaluate, and coach staff. Monitor staff performance and provide consistent feedback; follow disciplinary protocol when necessary.


Ensure staff perform in an ethical manner and that participants are treated with dignity and respect.


Develop annual budget and manage activities to maintain financial performance, ensuring proper expense-to-revenue ratio is maintained.


Build and maintain relationships with referral sources to ensure good communication. Resolve problems and adapt services to meet individual needs of common clientele.


Meet census and program participation goals; market services to various organizations and businesses in the community; educate families and consumers of service options.


Collaborate with fellow Directors to develop services for not-served or under-served areas within Goodwill’s territory.


Collaborate with Quality Assurance to ensure action plans of Outcome Measurement Report are implemented.


Utilize additional metric information to review program effectiveness and efficiencies; make necessary changes for the continuous improvement of services.


Ensure case files and billing information contained in case management systems are accurate, current, and thoroughly reviewed on a consistent basis.


Maintain responsibility for the equal opportunity employment efforts and results; take action to prevent harassment of employees.


Attend and actively participate in meetings as assigned.


Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor, ODA, OOD, ODJFS, ODODD, ODMH, and other regulatory standards.


Complete other duties as assigned.

Supervisory Responsibilities

Directly supervise management and supervisory personnel within Senior Services as assigned by the Vice President of Program Services.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education Requirements

Bachelor’s Degree, Master’s Degree preferred, in Rehabilitation Counseling, Rehabilitation Management, Psychology, Social Work, Counseling or similar degree and a minimum of 5 years of experience in the provision/management of senior services.
Ten years of experience in the provision/management of senior services.

Experience Requirements

Successful management of complex projects and initiatives.
Supervisory experience, three to five years preferred.
Must be able to work effectively with people with diverse backgrounds and abilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources. Employee must use own vehicle for travel within the GESMV service area; must have and maintain a reliable source of transportation.
Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

Adept at collaborating with internal and external resources to achieve goals


Ability to analyze and interpret information and to develop recommendations


Ability to work in a fast-paced, collaborative environment and able to quickly shift priorities while meeting all deadlines


Strong interpersonal skills


Must be detail-oriented and have strong organizational skills


Ability to create and manage budgets and be a good steward of Agency resources


Uncompromising ethics and integrity


Belief in the mission of GESMV

Core Competencies




Judgment and Decision Making


Integrity


Organizing and Planning




Customer Focus


Adaptability


Team Player




Excellence


Performance Management


Initiative




Vision










Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions
The noise level is usually moderate