Director of Spa

The Director of Spa is responsible for the overall operational function and management of the spa, demonstrating leadership throughout the spa and resort to maximize guest and team satisfaction. This role owns all spa policies and procedures and provides direct supervision of the Spa Manager, along with the Nail Technicians, Massage Therapists, Estheticians, Hair Stylists, and Spa Concierge, creating, maintaining, and overseeing a marketable and profitable spa program that meets or exceeds financial goals while upholding the highest standards of service and guest experience from the resort’s pre-opening phase onward.

Essential Functions


Implement and monitor the budget, managing expenses within the approved budget constraints for the entire Spa.
Manage the Spa team and develop relationships with all guests and vendors.
Create, maintain, and oversee a marketable and profitable Spa while meeting or exceeding financial goals.
Directly supervise the Spa Manager, along with the therapists and technicians.
Actively create and promote special promotions and events.
Actively create and promote local day-guest business through gift cards, special occasion celebrations, and holiday events.
Assist in promoting and marketing the Spa to hotel guests.
Provide personal attention to guests.
Administer Spa policies and procedures.
Stay attuned to the spa industry and adjust to or create trends.
Attend product knowledge trainings.



Minimum Requirements


Degree or professional credentials in spa services, massage therapy, or cosmetology preferred.
Minimum of 5 years of spa management experience in an upscale hotel or resort strongly preferred.
Must possess excellent communication skills, both written and oral.
Familiarity with Resort Suite.
Must possess the skills necessary to oversee direct-report departments, not only technically but also from a hospitality, motivation, and long-term planning perspective.
Must possess the organizational skills necessary to schedule the various groups who will use the Spa.
Must be proficient in sales, public relations, and marketing strategies.
Must have business skills in management, budgeting, and related areas.
Must have a TABC and Food Handler’s certificate, or the ability to acquire both if hired.
Must be able to listen, communicate, and assess situations with accuracy.
Must be goal- and result-oriented while simultaneously being a problem solver.
Must exhibit a sincere desire and ability to work well with people, assess their needs, and provide assistance.
Requires working knowledge of Excel and Word; SpaSoft experience preferred.
Ability to work nights, weekends, and holidays.
CPR and First Aid certification is preferred.