Director Quality & Safety

Everything we do is underscored by a why — and that why is one another.

Location:

Altru Hospital 1200 South Columbia Road Grand Forks, ND 58201

Summary:

The Director of Quality and Safety provides strategic leadership for organizational quality, patient safety, regulatory compliance, and performance improvement initiatives. This role partners with physicians, clinical leaders, and operational stakeholders to develop and implement programs that advance patient outcomes, ensure regulatory readiness, mitigate risk, and foster a culture of safety and continuous improvement. The Director oversees quality and safety operations, drives achievement of organizational and financial goals, ensures compliance with applicable regulatory standards, and leads the development of high-performing teams dedicated to delivering exceptional care and operational excellence. Through collaboration, innovation, and data-driven decision making, this position supports Altru's commitment to quality, safety, and outstanding patient experiences.

A master's degree and experience managing cross-functional teams including guiding clinical and administrative employees preferred

Essential Job Functions:

• Develops and implements long-range goals that enhance services and support strong relational management with key stakeholders. Develops collaborative relationships with leadership, physicians, clinical, professional and support staff. Sets standards for operational performance for the division/department(s) and fiscal accountability. Develops and achieves annual financial targets and holds managers and employees accountable to budget targets.

• Oversees the facilitation of regulatory requirements identified internally or from external agencies. Oversees the reporting and submission of regulatory compliance to external agencies as required through contractual relationships.

• Maintains competency in all organizational, department standards relevant to services provided.

• Practices process improvement principles and while managing processes to ensure all regulatory standards are met, and accesses internal resources to assist in adhering to standards as well as ensuring staff understand expectations

• Recruits, develops, retains and leads a talented team of leadership and staff committed to accomplishing the goals of Altru Health System. Builds an environment of shared commitment to organizational goals and fosters an environment conducive to maximizing individual and collective productivity, emphasizing performance and collaboration. Conducts performance reviews, actively recognizes and rewards employees and takes appropriate actions when performance is not meeting expectations. Acts as a mentor and promotes professional growth of employees. Takes responsibility for personal growth and development and meets all system educational requirements.

• Seeks out operational efficiency and involves employees and physicians in workforce redesign, as appropriate to better serve the patient, as well as create a workplace that all employees can function at their highest competency and productivity. Leads and participates in acquisition of new technologies to ensure the highest standard of care.

• Maintains competency in all organizational, department and outside agency standards relevant to services provided and ensures compliance. Manages processes to ensure all regulatory standards are met as well as works to prevent potential legal risk to Altru Health System as appropriate. Accesses internal resources to assist in adhering to standards as well as ensures staff understands expectations.

• Performs other duties as assigned or needed to meet the needs of the department/organization.

Certifications

• Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources

Education:

• Required: Bachelors - Business

Work Experience:

• Required: A minimum of 7 years Related Experience

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

• Sit: Frequently (34-66%)

• Stand: Occasionally (5-33%)

• Walk: Frequently (34-66%)

• Stoop/Bend: Rarely (1-4%)

• Reach: Occasionally (5-33%)

• Crawl: Rarely (1-4%)

• Squat/Crouch/Kneel: Rarely (1-4%)

• Twist: Rarely (1-4%)

• Handle/Finger/Feel: Continuously (67-100%)

• See: Continuously (67-100%)

• Hear: Continuously (67-100%)

Weight Demands:

• Lift -Floor to Waist Level: Sedentary (<10 pounds)

• Carry: Sedentary (<10 pounds)

• Push/Pull: Sedentary (<10 pounds)

• Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)

• Outdoor: Rarely (1-4%)

• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position:

Infrequent Driver

Reference ID: R8492

Making a real difference. For one another.

To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)