Director, Referring Coordination Office

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Accountable to develop, manage, maximize and implement business development strategies for the organization to achieve targeted demand goals and department objectives. Analyzes data to develop tactical relationship building strategies in highly competitive local, regional and national markets, and makes recommendations to senior level leaders (division chairs and operations administrators) regarding opportunities to maximize demand generation. Must maintain familiarity and work in alignment with the Mayo Clinic strategic plan, prioritized market opportunities, and competitive activity.

Manages and oversees individuals and team performance to meet organizational objectives. This includes accountability of business plan development and execution. Maintains active field presence to evaluate market opportunities, build relationships, address client concerns and evaluate business development staff performance and sales skills. Responsible to manage cross site activities and functional areas as assigned. Manages the expenses and activities of assigned site. Performs duties independently and initiates judgment in handling of a variety of management issues. Position requires approximately 10-30% travel.

Bachelor's Degree is required for this position. Prefer Master’s Degree in healthcare, marketing, public relations, communications, customer relations or business-related field with a minimum of two years health care management experience. Must demonstrate strong leadership, team building and problem-solving skills as well as ability to work collaboratively with multiple disciplines (i.e. physician, administrative, supervisory, and allied health staff). Experience in analyzing and employing data to develop strategies and tactics. Experience working with internal and external senior level management and physicians. Excellent written and oral communication skills. Must have the demonstrated ability to perform successfully in a business development role, and to navigate required complex inter- and intra-organizational issues and relationships. Experience in using data analysis to drive strategic planning. Demonstrated ability to successfully build relationships to execute a strategy. Must have demonstrated competencies in leadership, management, team development, operations, communication, creativity and flexibility to manage multiple projects and priorities. Knowledge of continuous quality improvement/total quality management tools.