Director, Store Operations

Director Store Operations

Company Overview

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth. 

We are seeking an experienced Director, Store Operations, to manage and elevate our stores and operations functions during an exciting phase of growth and operational expansion. 

 Position Overview 

The Director, Store Operations will serve as the Operations leader for retail in North America, overseeing all core operational functions while directly managing asset protection, budget, communications, field execution, procurement, store sales growth and profitability, talent development, and workforce management. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, change management, and day-to-day operations. 

Key Responsibilities:

Core Operations 

• Develop multi-year strategy with implementation plan to achieve business objectives & financial KPIs 

• Manage budgets and expenses including store labor, procurement, store occupancy,  

• Develop, implement, and continuously improve Ops policies, processes, and procedures 

• Lead Operational functions including communications, field execution and workforce management 

• Lead the execution of markdowns, transfers, seasonal sales, and physical inventory 

• Create a Center of Excellence through elevated store commitment & execution 

• Oversee Asset Protection, store shrink results, restitution & investigation processes 

• Evolve and elevate store reporting, KPI dashboards to align with performance management goals 

• Oversee Omni-Channel capability, performance metrics, processes and reporting 

• Maintain the field alignment, tier groups and sales volume bands by store and district 

• Manage store technology including innovation, pilots, implementations, and decommissioning  

• Create and maintain Ops records, reporting, and data into an Operational repository. 

Communications 

• Manage, draft and execute internal communications, events, and materials 

• Partner with Marketing to communicate in-store campaigns and promotions 

• Develop communication using infographics and pictographs for efficiency and quick comprehension  

• Calendarize and plan store workload 

• Administer the communication platform and repository of all communications and documentation 

• Act as the field advocate and champion a culture of accountability, performance and improvement 

• Develop two-way feedback loop between home office and the field 

• Serve as liaison for Ecom, Finance, Marketing, Planning & Allocation, Technology, & Visual  

Talent Development 

• Create ongoing development and training materials for District Manager and Store roles focused on sales performance, operational excellence and brand standards 

• Implement development program linked to leadership pipelines and succession planning 

• Develop onboarding roadmap and digitize field training materials