Director-Trust

Description

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary: The Director - Trust is responsible for the leadership, growth, strategic direction, and administration of INTRUST's Trust business. This role leads Trust Advisors, Trust Counsel, Trust Administration, and related fiduciary support functions to deliver exceptional client service, fiduciary excellence, and sustainable business growth. As a member of both the Wealth & Retirement Senior Leadership Team and the Bank's Senior Management group, the Director - Trust contributes to the strategic direction of the Division and the Bank. This position is responsible for establishing business objectives, developing talent, enhancing the client experience, managing fiduciary risk, and driving growth in trust assets, relationships, and revenue. The Director serves as a trusted resource for Trust Advisors and Wealth Advisors in complex fiduciary, beneficiary, and relationship matters, helping clients and families navigate sensitive situations while ensuring the Bank fulfills its fiduciary responsibilities. The Director also works closely with Wealth Advisors, Wealth Strategists, and other business partners to expand Trust Services across existing and prospective client relationships. Responsible for ensuring the successful implementation of initiatives and projects to support the department and/or business unit. Establishes work processes for team members and ensures a high-level of customer service is delivered and promotes and fosters teamwork across all areas of INTRUST. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Maintains strict standards of confidentiality and performs duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Effectively manage others by consistently applying INTRUST’s supervisor and manager expectations: relationship management; feedback; coaching and development; establishing effective work culture expectations; critical thinking; business acumen; and resource management.
• Serve as a member of the Wealth & Retirement Senior Leadership Team and the Bank's Senior Management group, contributing to strategic planning, budgeting, organizational development, enterprise initiatives, and long-term business growth.
• Lead the Trust business, including responsibility for business growth, client experience, fiduciary administration, risk management, and overall team performance.
• Provide leadership and oversight for Trust Advisors, Trust Counsel, Trust Administration, and related fiduciary support functions.
• Develop and execute strategies to grow trust assets, fiduciary relationships, revenue, and utilization of Trust Services through collaboration with Wealth Advisors, Wealth Strategists, Bank partners, and centers of influence.
• Serve as an executive resource for complex client, beneficiary, fiduciary, and relationship matters, supporting team members in navigating sensitive situations, retaining key relationships, and advancing significant business opportunities.
• Provide oversight of fiduciary activities and governance processes to ensure compliance with applicable laws, regulations, fiduciary principles, and Bank policies.
• Partner with Risk Management, Compliance, Audit, Legal, and Trust Counsel to identify, mitigate, and resolve fiduciary, operational, regulatory, and reputational risks.
• Represent INTRUST Bank in professional, civic, and community activities, enhancing the organization's reputation, strengthening referral networks, and supporting business development efforts.

Education and Experience: Bachelor's degree in Finance, Accounting, Business Administration, or a related field required. 10 years’ experience in the fiduciary industry with an emphasis on the trust and estate business as a trust advisor, trust manager, or similar. Experience working in a bank trust department or national trust company preferred.

Required Skills and Knowledge: Demonstrated ability to lead and develop high-performing teams. Strong business development, relationship management, and strategic planning capabilities. Ability to effectively navigate complex client, family, and beneficiary situations. Excellent communication, negotiation, presentation, and interpersonal skills. Ability to collaborate and influence across multiple business lines and levels of the organization. Strong leadership presence and executive-level decision-making abilities. Knowledge of applicable banking regulations and fiduciary industry practices. Commitment to client-centered service, operational excellence, and continuous improvement.

Required Licenses and/or Certifications: CTFA, CPA, JD, or other relevant professional designation preferred.

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.