Disaster Recovery and Resiliency Lead

About the Executive Office of Technology Services and Security

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

The Role

The Executive Office of Technology Services and Security (EOTSS) is seeking a highly motivated and experienced Disaster Recovery and Resiliency Lead that will be mainly responsible in leading the Commonwealth's Disaster Recovery and Resiliency Program.

The Disaster Recovery and Resiliency Lead will provide strategic leadership, operational oversight, and program governance for enterprise disaster recovery planning, testing, resiliency initiatives, and recovery operations. This position will manage disaster recovery staff and collaborate with executive leadership, infrastructure teams, cybersecurity teams, application owners, cloud engineering teams, and business stakeholders to ensure critical systems and services can be restored within established recovery objectives.

This role will oversee the development and continuous improvement of enterprise disaster recovery strategies, business continuity coordination efforts, cloud resiliency initiatives, disaster recovery governance, recovery testing programs, and enterprise resiliency projects that strengthen the Commonwealth's ability to respond to and recover from disruptive events.

The primary work location for this role will be at 200 Arlington Street, Chelsea, Massachusetts 02150. The work schedule for this role is Monday through Friday, 9:00 AM – 5:00 PM EST. This position may be expected to follow a hybrid model of reporting to work that combines in-office and remote workdays as operationally required.

This position may require after-hours support, participation in disaster recovery exercises, and availability during significant technology incidents or declared disaster events.

All offers of employment are conditional and subject to passing a Massachusetts Criminal Background Check (CORI), security clearance requirements (including fingerprinting where applicable), and required security training.

Duties & Responsibilities

Disaster Recovery Program Leadership

• Lead and manage the Commonwealth's Disaster Recovery and Resiliency Program.

• Establish strategic direction, policies, standards, procedures, and governance frameworks supporting enterprise disaster recovery readiness.

• Develop and maintain enterprise disaster recovery metrics and performance indicators to measure organizational resilience and program effectiveness.

Staff Management and Leadership

• Supervise, mentor, and develop Disaster Recovery staff.

• Assign priorities, monitor work progress, conduct performance evaluations, and support employee growth and succession planning.

• Foster collaboration across technical and business teams to support enterprise recovery objectives.

Disaster Recovery Planning and Governance

• Direct the development, maintenance, and continuous improvement of disaster recovery plans, recovery procedures, and technical documentation.

• Ensure recovery strategies align with Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and business priorities.

• Maintain disaster recovery governance standards and ensure compliance with Commonwealth policies and industry best practices.

Risk Assessment and Business Impact Analysis

• Lead enterprise risk assessments and business impact analyses to identify vulnerabilities and establish recovery priorities.

• Develop mitigation strategies that reduce operational risk and improve organizational resiliency.

• Provide recommendations to executive leadership regarding recovery readiness and risk management.

Disaster Recovery Testing and Exercises

• Oversee enterprise disaster recovery testing programs, including planning, coordination, execution, validation, and after-action reviews.

• Manage remediation efforts resulting from testing activities.

• Lead disaster recovery and table top exercises, and evaluate recovery effectiveness against established objectives.

Incident Response and Recovery Coordination

• Serve in a leadership role during disaster recovery events and significant technology disruptions.

• Coordinate technical recovery teams and communicate recovery status to executive leadership and stakeholders.

• Support post-incident reviews and continuous improvement initiatives.

Cloud and Infrastructure Resiliency

• Collaborate with infrastructure, cybersecurity, cloud engineering, and application teams to incorporate disaster recovery requirements into enterprise technology solutions.