Dispatcher Coordinator

Description

Job Summary:

The Dispatch Coordinator fills a critical role in ensuring customer satisfaction by linking field and office operations. This position performs routing, dispatching, forecasting, planning of truck movements, driver communication, and other office duties as assigned by the Distribution Manager or Operations Manager.

Benefits:

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the right thing," "Safety In everything we do," and "Be Resourceful"

Specific Responsibilities:

• Schedule drivers to pick up and deliver loads to customers or vendors, while monitoring on-going communications and dispatching throughout the shift and assigning same-day deliveries to maintain optimal delivery effectiveness.
• Act as the communications conduit between drivers and the Distribution office, advising the Distribution Supervisor/Operations Manager of delivery, safety, and personnel issues.
• At the direction of the Distribution Supervisor/Operations Manager, build driver routes based on gallons, miles, number of stops, truck availability, and overall efficiency.
• Determine appropriate delivery schedules to automatic customers, verifying the accuracy of degree days and K-factors, and correct these schedules when directed by the Distribution Supervisor.
• Identify and recommend customer-specific routing and forecasting changes that drive sensible, cost-effective delivery practices.
• Improve the delivery process by addressing, correcting, and adding account notes on skipped orders, inaccurate directions, tank obstructions, faulty tanks, improper notes on accounts, zoning issues, delivery area issues, safety issues, special delivery instructions, and balances due.
• Resolve delivery inquiries from Customer Service Representatives and customer issues, while ensuring timely, consistent, and open lines of communication between Customer Service, Oil/Propane Service, and Distribution.
• Keep Distribution Supervisor/Operations Manager informed of any issues as they arise, while guiding all communications regarding driver or customer issues to appropriate management personnel.
• Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing the delivery fleet.
• Provide backup to the other dispatchers when they are sick or on vacation.
• Treat all drivers respectfully, fairly, and with dignity.
• Maintain appropriate licensing and credentials to be available to drive/deliver when determined necessary by the Distribution Manager/Operations Manager.
• Carry out the vision and direction of the department, as presented by the Distribution Supervisor/Operations Manager.
• Provide general administrative support as required and other support functions as requested by the Distribution Supervisor/Operations Manager.

Requirements

Training & Required Skills:

• Prior experience in delivering distillates and propane strongly preferred.
• High school diploma or equivalent.
• Knowledge of fuel distribution concepts, practices, and procedures, including related government regulations, strongly preferred.
• General knowledge of local highway systems in the ABS/Haffner’s coverage area, which in some instances can include county and rural roads.
• Strong problem-solving skills.
• The ability to interact in a calm, professional manner with drivers and office staff, even under very stressful conditions.
• Excellent verbal and written communication skills, with the ability to maintain strict professionalism and confidentiality.
• The capability and willingness to adapt to a fast-paced and high-volume delivery operation, taking into consideration the rapid changes in demand, geography, and climate that influence the delivery process.
• Propane Basic Practices and Principles Course or industry experience, if applicable.
• Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet applications.
• Ability to work on multiple tasks simultaneously, while effectively prioritizing work to achieve company and personal goals.
• Results-oriented, with a willingness to take responsibility and initiative.
• Availability to work nights, weekends, holidays, and overtime at the direction of the Distribution Supervisor/Operations Manager.

Schedule:

9:00 AM–5:00 PM or 10:00 AM–6:00 PM (with flexibility to work later during high-volume days). During the off-season, the schedule could adjust to 8:00 AM–4:00 PM or 8:30 AM–4:30 PM.

Compensation:

Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $25.00/hr.

Job Environment:

Delivery generally requires the following duties to be performed, without restrictions: the ability to push or pull up to 100 pounds; bend; lift up to 25 pounds; kneel, squat, climb, stand, walk, sit, reach, drive, perform repetitive motions, and exercise fine motor skills. Hearing and vision must meet standards for Commercial Driver’s licensing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.